Technical Services Specialist

Airsys Cooling Technologi; Las Vegas (NV); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Standby stipend

Occasional discretionary bonuses

Job summary

Airsys is seeking a Technical Services Specialist to independently manage complex technical support cases, warranty adjudications, and field commissioning oversight for mission-critical HVAC products.

You will train technicians, author documentation, and coordinate with Engineering, Supply Chain, and Quality teams. Occasional on-call support and travel are required; compensation includes a standby stipend and occasional discretionary bonuses.

Qualifications

• Minimum 3 years of technical-support or field-service experience.
• Strong analytical, communication, and customer-relations skills.
• Experience with ERP/CRM systems and MS Office.
• HVAC controls or service experience preferred.

Responsibilities

• Manage warranty claims, spare-parts approvals, and replacements within limits.
• Provide remote diagnostics and expert guidance to technicians.
• Develop and maintain technical documentation and training materials.
• Collaborate with Engineering, Supply Chain, and QA teams.

Skills

HVAC controls

Warranty processing

Remote diagnostics

ERP/CRM

Technical training

Education

High School Diploma or GED

HVAC technician training

Tools

Salesforce

MS Office

Job description

Location: Remote+ Travel (Las Vegas, NV or Phoenix, AZ Preferred)

Position Summary

The Technical Services Specialist is responsible for independently managing and resolving complex technical support cases, warranty adjudications, and field commissioning oversight in support of Airsys mission-critical products. This role combines advanced diagnostic consultation, process analysis, and policy application to ensure product reliability and customer satisfaction. The Specialist exercises independent judgment on matters materially affecting business operations and represents Airsys in technical training, service-policy implementation, and continuous-improvement initiatives.

Essential Functions

• Serve as company-authorized decision maker for warranty claims, spare-parts approvals, and expedited replacements within established monetary limits.
• Analyze service data and recommend corrective actions or product enhancements to Engineering and R&D.
• Author and maintain technical documentation, bulletins, and training materials used by contractors and distributors.
• Conduct technical training programs on-site and at customer/distributor facilities to certify technicians in Airsys procedures.
• Evaluate and improve internal service workflows, ERP data integrity, and customer experience metrics.
• Provide expert-level remote diagnostics and advisory guidance to field technicians; **escalate** only unresolved or systemic issues.
• Act as liaison among customers, Engineering, Supply Chain, and Quality teams to ensure alignment of service policies.
• Maintain product-knowledge expertise and monitor emerging HVAC and data-center cooling technologies to guide strategic improvements.
• Participate in rotating after-hours availability schedule; provide remote advisory assistance as needed. This duty is compensated through a fixed standby stipend and occasional discretionary bonuses for exceptional service.

Qualifications

• High School Diploma or GED required; technical training or equivalent field experience in HVAC controls and service preferred.
• Minimum 3 years of progressively responsible technical-support or field-service experience demonstrating independent judgment.
• Strong analytical, communication, and customer-relations skills.
• Proficiency in ERP and CRM systems (Salesforce preferred) and MS Office Suite.

Work Conditions

Primarily office-based, non-manual work. May involve occasional domestic travel (training, commissioning). Requires periodic on-call availability as defined above.