Technical Services Lead: Standards, Mentoring & Growth

Valid8 Financial, Inc.; Encinitas (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

401(k) with company match

Cell phone allowance

Training & Certification

Professional development

Job summary

Tower 23 IT in North County San Diego is seeking a Technical Services Manager to lead the technical standards, architecture, quality, and continuous improvement of all technology services delivered. You’ll provide leadership for operations, project engineering, and service delivery, guiding how technical work is performed.

This is a player-coach role that blends hands-on engineering with team leadership. You’ll mentor engineers, drive automation and standardization, enforce documentation, and

Qualifications

• Bachelor’s degree in MIS, networking, security or related field.
• 10 years of industry experience.
• 5+ years in Managed Services or IT consulting or similar.
• Experience with Microsoft 365 and Azure.
• Experience with Active Directory, SQL, Exchange.
• Strong communication and ability to interact with executives.

Responsibilities

• Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects.
• Validate project scope, architecture, and implementation plans.
• Implement projects at a technical level and hand off to support.
• Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms.
• Recommend enhancements to improve efficiency, scalability, and service quality.
• Drive automation and standardization initiatives.
• Develop technical training plans and career growth pathways.
• Lead technical workshops, mentoring activities, and knowledge-sharing sessions.
• Build a culture of continuous improvement and technical excellence.
• Lead escalation resource; senior escalation resource.
• Mentor technicians, systems administrators, and project engineers.
• Improve overall technical capability.

Skills

Technical leadership

Mentoring engineers

Project design

Documentation standards

Stakeholder communication

Education

Bachelor’s degree in MIS / networking / security

Tools

Microsoft 365

Azure

Active Directory

SQL

Exchange

Apple macOS / iOS

Networking & Firewall

Backup & DR

Cybersecurity tools

Compliance frameworks (NIST, HIPAA)

Job description

Tower 23 IT in North County San Diego is seeking a Technical Services Manager to lead the technical standards, architecture, quality, and continuous improvement of all technology services delivered. You’ll provide leadership for operations, project engineering, and service delivery, guiding how technical work is performed.

This is a player-coach role that blends hands-on engineering with team leadership. You’ll mentor engineers, drive automation and standardization, enforce documentation, and