Technical Services Internship, Summer 2027

Tyler Technologies, Inc.; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Tyler Technologies, Inc. is seeking Technical Services Interns for our Yarmouth, ME office next summer. You will support clients of a high‑tech software company by assisting with IT tickets, software installations, and documentation. You will work closely with IT managers and senior staff for guidance and participate in team meetings.

The internship offers exposure to server hardware, Windows Server, Active Directory, and SQL in a real-world setting with hands-on projects and training resources.

Qualifications

• Basic knowledge of server hardware and networks.
• Basic knowledge of Windows Server operating systems (2008/2012).
• Basic knowledge of Windows Active Directory Services.
• Basic knowledge of writing SQL queries.
• Strong customer service skills.

Responsibilities

• Assist staff with closing IT support tickets.
• Assist in developing time efficiency processes and tools.
• Assist with installing software.
• Prepare and modify system/process documentation.
• Research sandbox environments for testing and training.
• Resolve server and software configuration issues in a team.
• Handle inbound support requests from clients.

Skills

Server hardware and networking

Windows Server OS basics

Active Directory basics

SQL queries basics

Customer service skills

Job description

Description

Tyler Technologies is looking for Technical Services Interns to join our team next summer in our Yarmouth, ME office! The Technical Services Intern will experience the day-to‑day activities for supporting clients of a high‑tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing ‘proof‑of‑concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well‑rounded, real‑world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.

Responsibilities

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand‑box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Qualifications

• Basic knowledge of server hardware (including web servers) and network configurations
• Basic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)
• Basic knowledge of Windows Active Directory Services
• Basic knowledge of writing SQL queries
• Strong customer service skills