Technical Services Engineer (EE25058)

TMEIC; Houston (TX); On-site; USD 95,000 - 144,000; Full time

Job summary

TMEIC seeks a Technical Services Engineer to provide warranty engineering and support for clients and field engineers in Houston, TX. The ideal candidate will have a Bachelor’s degree in engineering and at least three years of relevant field experience, combined with strong problem-solving abilities and excellent communication skills. The role involves troubleshooting client issues, analyzing equipment failures, and managing warranty processes effectively.

Qualifications

• 3 years of field engineering or customer support experience.
• Demonstrated successful working relationships with clients.
• Proficiency in MS Office applications.

Responsibilities

• Provide warranty engineering and technical support to clients.
• Analyze equipment failures and resolve issues on-site.
• Track monthly warranty costs and prepare Service Advices.

Skills

Communication

Problem Solving

Technical Support

Education

Bachelor of Science in Electrical, Mechanical, or Related Engineering Field

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

MS Outlook

Job description

1 week ago Be among the first 25 applicants

Office Location Roanoke, VA or Houston, TX Preferred

Business Function/Department Industrial Systems/Technical Services

Sales Territory, if applicable NA

General Role Description

Provide warranty engineering, including technical and parts support, for clients and field engineers

Role Accountabilities

- Formulate potential resolutions for clients and field engineers from failure trend information

- Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance

- Analyze client equipment failures using remote diagnostics tools, when necessary

- Resolve issues at client sites by leading problem-solving efforts of the Company's engineering teams, suppliers and clients

- Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers

- Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned.

- Update CRM with appropriate case information to ensure timely and accurate reports.

- Track monthly warranty costs for assigned business unit and report to Technical Services Manager

- Prepare Service Advices and issue to clients and field engineers as necessary

- Write and/or review field reports, and issue to clients as requested

- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

- Process warranty replacements, expediting when necessary

- Resolve supplier product failures in a timely and cost-effective manner

- Respond to client issues after regular business hours on rotating phone duty

- Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitmen

t- Comply with all Company policies, practices, and procedures and all regulations and law

s- Recommend viable improvements proactivel

y- Ensure effective utilization of business tools and processe

s

Job # EE25058

Job Title Technical Services Engineer

Office Location Roanoke, VA or Houston, TX Preferred

Business Function/Department Industrial Systems/Technical Services

Sales Territory, if applicable NA

General Role Description

Provide warranty engineering, including technical and parts support, for clients and field engineers

Role Accountabilities

- Formulate potential resolutions for clients and field engineers from failure trend information

- Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance

- Analyze client equipment failures using remote diagnostics tools, when necessary

- Resolve issues at client sites by leading problem-solving efforts of the Company's engineering teams, suppliers and clients

- Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers

- Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned.

- Update CRM with appropriate case information to ensure timely and accurate reports.

- Track monthly warranty costs for assigned business unit and report to Technical Services Manager

- Prepare Service Advices and issue to clients and field engineers as necessary

- Write and/or review field reports, and issue to clients as requested

- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

- Process warranty replacements, expediting when necessary

- Resolve supplier product failures in a timely and cost-effective manner

- Respond to client issues after regular business hours on rotating phone duty

- Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitmen

t- Comply with all Company policies, practices, and procedures and all regulations and law

s- Recommend viable improvements proactivel

y- Ensure effective utilization of business tools and processe

s

Requirement

s

Minimum Qualification

s - Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experienc

e- 3 years of field engineering, customer support, development, test, or project engineering experience in industrial control and drive systems in an industrial or laboratory environmen

t- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skill

s- Demonstrated continuous improvement in areas of responsibilit

y- Proficiency in MS Word, Excel, PowerPoint, Access, Outloo

k- Availability to travel, domestically and internationally, approximately 20%, occasionally with limited notic

e

Preferred Qualification

s - Controls engineering experienc

e- VFD engineering experienc

e

Link to TMEIC Corporation Americas website{{:}} https{{:}}//www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitt

e

d. EEO/AA/M/F/Vet/Disability Emplo

y

e

r

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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