Technical Services Engineer (ID#5066)

New Value Solutions; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading consulting firm in Houston is seeking a Technical Services Engineer to provide expert support in the electric power systems industry. The role requires a Bachelor’s degree in Electrical Engineering and at least 5 years of experience in power system protection. The engineer will participate in customer training, guide product applications, and contribute to technical documentation. This position involves around 20% travel and offers a competitive salary range.

Qualifications

• 5+ years of hands-on experience with mid-high voltage protective relays.
• Excellent communication skills for training and technical presentations.
• Experience with fault analysis and system integration.

Responsibilities

• Provide technical support and expertise to customers.
• Collaborate with internal teams and assist with product implementations.
• Deliver technical presentations at industry forums.

Skills

Technical Support

Problem Solving

Communication

Teamwork

Education

Bachelor’s degree in Electrical Engineering

Tools

Engineering software tools

Job description

10 hours ago Be among the first 25 applicants

Direct message the job poster from New Value Solutions

Senior Talent Acquisition Specialist at New Value Solutions Group

New Value Solutions, a international consulting firm specializing in technology and engineering solutions, is seeking a Technical Services Engineer to support our customer in the electric power systems industry. This role involves providing technical support, application expertise, and on-site/off-site assistance for protection relays and disturbance recorders. The ideal candidate will be deeply experienced in power system protection, passionate about customer success, and comfortable working independently on complex technical challenges.

As a key member of the team, you will help customers successfully implement products, participate in technical discussions to guide product features, and provide expert input into training, support documentation, and sales proposals. You’ll also collaborate with internal teams and represent the company at industry forums such as NASPI and IEEE PSRC. This is a customer-facing role based in Houston, TX with an average of 20% travel. (Canada, U.S., international)

Responsibilities:

• Provide technical support and product expertise to customers through site visits, training sessions, phone/email, and Webex.
• Guide customers in the proper application of protection relays and recorders, including installation, commissioning, and operational support.
• Assist in preparing proposals and technical documentation to support sales and marketing activities.
• Translate customer needs into product feature requests and support the development team with actionable insights.
• Deliver technical presentations and represent the company at industry events and professional organizations.
• Create and maintain application notes, white papers, manuals, and user documentation.
• Collaborate with sales, engineering, and marketing teams to deliver integrated customer solutions.
• Act as a secondary point of contact for customer engagements focused on technical matters.
• Maintain and grow expertise in ERLPhase product lines and general protection and automation practices.
• Manage assigned projects and tasks, ensuring on-time, high-quality delivery within budget.
• Participate in continuous learning and professional development activities.

Requirements:

• Bachelor’s degree in Electrical Engineering (mandatory).
• Minimum 5 years of hands-on experience with mid-high voltage protective relays and digital fault recorders.
• Working knowledge of electric power transmission, distribution, and generation systems.
• Familiarity with protection system design and implementation, including fault analysis, EMTP, load flow, and short-circuit studies.
• Experience supporting customers in a technical capacity, preferably at utilities or engineering firms.
• Excellent communication skills, both verbal and written, with experience in training or technical presentations.
• Strong teamwork, organizational, and problem-solving abilities.
• Proficiency with business and engineering software tools.
• Must pass background check and drug screening.
• Legally authorized to work in the U.S. and travel to Canada and Internationally without restrictions.

Preferred Qualifications:

• Experience with protection relays and recording equipment.
• Knowledge of communication protocols (e.g., IEC 61850, DNP3, Modbus) and system integration.
• Experience participating in or leading engineering project teams.
• Involvement in technical societies or standards committees (e.g., IEEE, NASPI).

If you have the necessary expertise and are able to work in the U.S., please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.

ID#:5066

The salary range for this position is $100,000 - $120,000 USD, with the final salary based on experience and fit for the role.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Product Management

• Industries

  Electrical Equipment Manufacturing and Electric Power Transmission, Control, and Distribution

Referrals increase your chances of interviewing at New Value Solutions by 2x

Get notified about new Technical Service Engineer jobs in Texas, United States.

Dallas, TX $136,000.00-$187,000.00 3 weeks ago

Houston, TX $100,000.00-$110,000.00 1 week ago

Technical Support Engineer (Central/Mtn)

Plano, TX $50,000.00-$100,000.00 5 days ago

Austin, TX $46,900.00-$103,000.00 1 day ago

Dallas, TX $46,900.00-$103,000.00 1 day ago

Carrollton, TX $80,000.00-$90,000.00 2 weeks ago

Customer Success Engineer (US based, remote)

Customer Success Engineer (US based, remote)

Dallas, TX $105,000.00-$180,000.00 5 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.