Technical Services Engineer - Customer IT Support (Sweden)

Axis Communications; Town of Sweden (NY); On-site; USD 53,508 - 78,204; Full time

Job summary

Axis Communications is seeking a Native English-speaking Technical Services Engineer to join our Lund, Sweden team. You will deliver technical support across the Northern & Eastern Europe region, handling inquiries via web tickets, phone, and chat, while staying current with Axis products.

You will collaborate with senior engineers and product specialists, focusing on first-call resolution, product system guidance, and root cause analysis to provide effective customer service and technical

Qualifications

• Effective communication and problem-solving skills are essential for success.
• Customer-centric approach with professional communication and follow-up.
• Native-level fluency in English; Swedish or other languages is a plus.
• Practical experience in IT and customer support.
• Solid technical foundation and problem-solving abilities.

Responsibilities

• Provide technical support across the Northern & Eastern Europe region.
• Interact with customers via web tickets, phone, and chat.
• Stay updated on Axis product portfolio and ongoing learning.
• Aim for first-call resolution and ownership of cases until resolution.
• Assist customers with product system navigation and installations.
• Conduct root cause analysis and deliver concise responses.

Skills

Effective Communication

Problem-Solving

Customer-centric approach

English proficiency

Swedish language

IT industry experience

Technical foundation

Job description

Axis Communications is seeking a Native English-speaking Technical Services Engineer to join our Lund, Sweden team. You will deliver technical support across the Northern & Eastern Europe region, handling inquiries via web tickets, phone, and chat, while staying current with Axis products.

You will collaborate with senior engineers and product specialists, focusing on first-call resolution, product system guidance, and root cause analysis to provide effective customer service and technical