Technical Services Engineer

Axis Communications; Town of Sweden (NY); On-site; USD 53,508 - 78,204; Full time

Job summary

Axis Communications is seeking a Native English-speaking Technical Services Engineer to join our Lund, Sweden team. You will deliver technical support across the Northern & Eastern Europe region, handling inquiries via web tickets, phone, and chat, while staying current with Axis products.

You will collaborate with senior engineers and product specialists, focusing on first-call resolution, product system guidance, and root cause analysis to provide effective customer service and technical

Qualifications

• Effective communication and problem-solving skills are essential for success.
• Customer-centric approach with professional communication and follow-up.
• Native-level fluency in English; Swedish or other languages is a plus.
• Practical experience in IT and customer support.
• Solid technical foundation and problem-solving abilities.

Responsibilities

• Provide technical support across the Northern & Eastern Europe region.
• Interact with customers via web tickets, phone, and chat.
• Stay updated on Axis product portfolio and ongoing learning.
• Aim for first-call resolution and ownership of cases until resolution.
• Assist customers with product system navigation and installations.
• Conduct root cause analysis and deliver concise responses.

Skills

Effective Communication

Problem-Solving

Customer-centric approach

English proficiency

Swedish language

IT industry experience

Technical foundation

Job description

## Technical Services EngineerApplyremote type: On-Sitelocations: Sweden - Lundtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 16, 2026 (19 days left to apply)job requisition id: R-123626## **Job Title**Technical Services Engineer## Job Description**Axis, a leading technology company, is pleased to announce an opening within our Technical Services team. We are seeking a Native English-speaking Technical Services Engineer to join our team in the Northern & Eastern Europe region.****Role Overview:** As a Technical Services Engineer, you will play a crucial role in providing exceptional support to our clients. You’ll collaborate closely with senior Technical Services Engineers, Product Specialists, and other colleagues to deliver product-specific assistance and general guidance. Join our dynamic team of approximately 50 professionals based in Lund, Sweden.**Responsibilities of the Technical Services Engineer:*** **Technical Support**: Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.* **Multichannel Communication**: Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service.* **Continuous Learning**: Stay abreast of the ever-evolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role.Your key objectives will include:* **First-Call Resolution**: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case through fulfilment.* **Product System Assistance**: Assist customers with product system navigation, including guidance during first-time installations.* **Root Cause Analysis**: Skilfully ask targeted questions to swiftly identify the underlying issues.* **Effective Communication**: Provide concise and effective responses to customer service inquiries.* **Troubleshooting**: Diagnose and troubleshoot problems related to both software and hardware.Take a look at your future team behind the scenes by clicking/pasting this link:https://youtu.be/7IhTip6pfMA**Qualifications for the role**As a Technical Services Engineer, we seek individuals with the following attributes:* **Effective Communication and Problem-Solving Skills**: The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success.* **Customer-Centric Approach**: Understand the customer’s perspective and deliver exceptional service. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements.* **Language Proficiency**: Native-level fluency in English. Proficiency in Swedish or other languages is an added advantage* **Practical experience gained from working in the IT industry & Customer support*** **Problem-Solving** skills & a solid technical foundation**Benefits:*** Daily breakfast provided.* Enjoy the classic “Swedish Fika” tradition every Friday* Access to physical training gym* Comprehensive insurance coverage* Robust onboarding program**Join the Axis Team: A Multicultural Environment of Innovation**As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers.**Ready to Make an Impact?** While “openness” may be a buzzword elsewhere, at Axis, it’s at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate.**Is Axis a great place to work?****Absolutely**! Axis has garnered well-deserved recognition as a great place to work. This accolade extends not only to the company as a whole but also specifically to our esteemed Technical Services department. Our commitment to fostering a dynamic, multicultural environment and encouraging innovation sets us apart. If you resonate with our values and vision, we’d love to have you join our team!## Type of EmploymentPermanent Employment## Posting End Date2026-08-15*Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments.* *Notice will be provided before we take any action.*