Technical Services Engineer

Triwill Group; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Triwill Group is seeking a Technical Services Engineer based in the United States. The role combines hands-on technical support with client communication, implementation work, and cross-functional collaboration to ensure reliable and responsive service in a healthcare IT environment.

You will work with IT, Product, and Engineering teams to resolve escalated incidents, improve service delivery, and contribute to documentation and knowledge management.

Responsibilities

• Troubleshoot complex issues and coordinate their resolution.
• Provide high-quality technical support in a healthcare IT environment.
• Collaborate with IT, Product, and Engineering teams to escalate and resolve incidents.
• Contribute to better service delivery, documentation, and knowledge management.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Services Engineer based in United States.

This role is an opportunity to provide high-quality technical support within a healthcare IT environment where reliability and responsiveness are critical. You will serve as a key point of contact for users and customers, troubleshooting complex issues and coordinating their resolution. The position combines hands-on technical support with client communication, implementation work, and cross-functional collaboration. You will work closely with IT, Product, and Engineering teams to resolve escalated incidents and improve service delivery. The role also contributes to stronger support processes, documentation, and knowledge management. Success requires strong technical judgment, customer focus, and the ability to remain effective in a fast-paced environment.