Technical Support Engineer: Resolve Critical IT Issues

Transact Campus; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible time off

Robust health, dental, and vision insurance

Matched 401(k)

Employee stock purchase plan

Job summary

Transact Campus is seeking a Technical Support Engineer to diagnose and resolve complex technical issues across healthcare, higher education, and corporate environments. You will leverage your technical expertise to provide exceptional support experiences and drive process improvements.

The ideal candidate has 2-4 years of technical support experience and strong analytical skills. Responsibilities include troubleshooting software/hardware issues, collaborating with teams for timely resolutions, and managing customer relationships. Join us for a proven path toward advancement and growth.

Qualifications

• 2-4 years of technical support or software troubleshooting experience.
• Familiarity with HTTP/HTTPS, APIs, and web technologies.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Troubleshoot software and hardware issues for customers.
• Collaborate with internal teams to resolve escalated cases.
• Document solutions for the team knowledge base.

Skills

Problem-solving skills

Analytical skills

Customer service orientation

Communication skills

Technical troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

SQL databases

Windows server environments

Linux server environments

Ticketing systems

Job description

Transact Campus is seeking a Technical Support Engineer to diagnose and resolve complex technical issues across healthcare, higher education, and corporate environments. You will leverage your technical expertise to provide exceptional support experiences and drive process improvements.

The ideal candidate has 2-4 years of technical support experience and strong analytical skills. Responsibilities include troubleshooting software/hardware issues, collaborating with teams for timely resolutions, and managing customer relationships. Join us for a proven path toward advancement and growth.