Technical Services Engineer 4799

Tier4 Group; Gainesville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid holidays

Job summary

A healthcare technology services provider focused on senior patient care is seeking a Technology Services Engineer to manage client relationships and lead technical deliveries. This role requires strong Tier 3 technical skills across networking and cybersecurity, with opportunities for growth within a collaborative team. You will enjoy a competitive salary and comprehensive benefits package while making a direct impact on patient outcomes.

Qualifications

• Experience supporting clients in an MSP or technical services environment.
• Strong Tier 3 skills in infrastructure, networking, and security.
• Proven success in managing technical projects.

Responsibilities

• Lead technical delivery for assigned clients as their primary contact.
• Manage major technical issues and end-to-end IT projects.
• Deploy and support servers and networks.
• Provide Tier 3 support for escalations and guide junior engineers.
• Develop client technology roadmaps aligned with business goals.
• Maintain documentation (ConnectWise) and mentor junior engineers.

Skills

Client management

Technical communication

Project management

Cybersecurity solutions

Infrastructure

Client management

Project delivery

Communication

Multitasking

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Azure

ConnectWise

Job description

Tier4 Group is seeking qualified candidates looking to join a fast-growing healthcare technology services provider delivering secure, reliable IT solutions that help clinicians focus on senior patient care. We’re seeking a Technology Services Engineer with strong technical expertise and excellent client management skills to serve as the primary technical liaison for key accounts.

What You’ll Do

• Lead technical delivery for assigned clients, serving as their primary point of contact.
• Manage major technical issues, security incidents, and end-to-end IT projects.
• Deploy and support servers, networks, cybersecurity solutions, and Microsoft 365/Azure environments.
• Provide Tier 3 support for complex escalations and guide technicians on ticket priorities.
• Develop client technology roadmaps and ensure alignment with business goals.
• Maintain accurate documentation (ConnectWise) and mentor junior engineers.

What You’ll Bring

• Experience supporting or managing clients in an MSP or technical services environment.
• Strong Tier 3 skills across infrastructure, networking, M365/Azure, and security.
• Proven success leading technical projects and delivering client-facing solutions.
• Excellent communication, organization, and multitasking abilities.
• Bachelor’s degree in IT, Computer Science, or related field.

Why You’ll Love It

• Make a direct impact on senior-focused healthcare organizations and patient outcomes.
• Work with a skilled, collaborative engineering team.
• Competitive salary + full benefits: medical, dental, vision, life, disability, 401(k) match, and paid holidays.
• Challenging, meaningful work with opportunities to grow.