Technical Services Delivery Manager – AEC Projects

Applied Technology Group; North Little Rock, Phoenix (AR, AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

PTO and holidays

Sabbatical after six years

Wellness resources

Job summary

Applied Technology Group in North Little Rock, AR is seeking a Manager, Technical Services to lead project execution and delivery performance within the Technical Services organization. This role owns project management, delivery outcomes, resource assignment, utilization, and issue resolution.

Managers oversee the development of Technical Specialists, conduct regular one-on-one meetings, set expectations, document performance, and drive improvements to maintain a high-performing team delivering

Qualifications

• Experience managing technical or professional services projects.
• Proven ability to lead teams and manage performance.
• Demonstrated ability to conduct difficult performance conversations and take decisive action.
• Strong ability to diagnose and resolve complex delivery issues.
• Experience with resource planning, utilization management, and team coordination.
• Strong communication, organization, and decision-making skills.
• Experience within the AEC industry or adjacent technology-driven industries.
• Familiarity with Autodesk solutions such as Revit, ACC, BIM 360, or AutoCAD.

Responsibilities

• Own the management of Technical Services projects from kickoff through completion.
• Plan project execution approaches in alignment with approved Statements of Work.
• Coordinate tasks, sequencing, dependencies, and delivery activities.
• Act as the primary owner for resolving project issues, risks, and blockers.
• Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.
• Review and approve Statements of Work (SOWs) prior to project kickoff.
• Validate scope clarity, delivery feasibility, and alignment with team capabilities.
• Identify risks, assumptions, dependencies, and gaps that could impact execution.
• Partner with Technical Services Executives to refine scope before commitment when needed.
• Protect delivery teams by ensuring only executable, well-defined scopes move forward.
• Assign Technical Specialists to projects based on skills, availability, and delivery needs.
• Manage team capacity, utilization, and workload balancing across active engagements.
• Coordinate schedules, PTO, and coverage to support delivery commitments.
• Monitor utilization trends and adjust resourcing proactively.
• Serve as the direct performance leader for Technical Specialists.
• Conduct regular one-on-one meetings focused on performance, growth, adaptability, and expectations.

Skills

Project leadership

Performance management

Issue resolution

Resource planning

Team coaching

Tools

Autodesk Revit

Autodesk ACC

BIM 360

AutoCAD

Job description

Applied Technology Group in North Little Rock, AR is seeking a Manager, Technical Services to lead project execution and delivery performance within the Technical Services organization. This role owns project management, delivery outcomes, resource assignment, utilization, and issue resolution.

Managers oversee the development of Technical Specialists, conduct regular one-on-one meetings, set expectations, document performance, and drive improvements to maintain a high-performing team delivering