Technical Services Coordinator (Florida)

Raptor Technologies; Tampa (FL); Remote; USD 50,000 - 75,000; Full time

Job summary

An innovative firm is seeking a Technical Services Coordinator to enhance school safety through cutting-edge technology solutions. In this dynamic role, you will manage digital campus maps and assist in the deployment of a comprehensive software suite, ensuring optimal performance and safety for students. Collaborating with cross-functional teams, you will gather technical requirements and provide exceptional customer support. This role offers a unique opportunity to contribute to a mission-driven organization dedicated to protecting children in schools. Join a team where your efforts directly impact community safety and innovation.

Benefits

Flexible Paid Time Off

Paid Parental Leave

Affordable Health Coverage

401(k) Employer Contribution

Company Paid Life Insurance

Pet Insurance

Remote-First Philosophy

11 Paid Holidays

Qualifications

• 1+ years of experience in software, hardware, and networking.
• Strong customer communication skills are essential.

Responsibilities

• Manage and validate digital campus maps for emergency management.
• Design and implement IoT device placements for optimal performance.

Skills

Customer Communication

Software Implementation

Networking

IoT Device Management

Technical Support

Education

Associate's Degree in Business or Technical Field

Tools

Emergency Management Software

Job description

Technical Services Coordinator (Florida)

Technical Services Coordinator (Florida)

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About Us!

Founded in 2002, Raptor has partnered with more than

About Us!

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child, every school, every day!

Position Overview:

As a Technical Services Coordinator, you will play a critical role in the planning, configuration, and implementation of Raptor's innovative school safety solutions. This role focuses on managing and converting digital maps, designing beacon placements for optimal performance, and assisting with the deployment of Raptor's comprehensive software suite. Your attention to detail and technical insight will directly support school safety initiatives and ensure our customers receive best-in-class service and system performance.

Job Duties & Responsibilities:

• Manage, convert, and validate the accuracy of digital campus maps used in Raptor's Emergency Management platform.
• Design and chart the physical layout and optimal placement of IoT devices including beacons, gateways, and related infrastructure.
• Assist with software implementation, configuration, and deployment of Raptor's technology suite across a variety of customer environments.
• Work closely with cross-functional teams including Product, Implementation, and Support to ensure seamless delivery and ongoing success of solutions.
• Collaborate with clients and internal stakeholders to gather site-specific information and ensure technical requirements are met.
• Maintain detailed records of design plans, map conversions, and project progress.
• Provide occasional remote support to troubleshoot system or configuration issues, escalating complex problems as needed.
• Participate in internal training sessions and contribute to documentation and knowledge sharing.
• Be willing to jump in an help with installations in case we are short handed for some reason (we don't anticipate this)
  
  

Qualifications:

• Associate's Degree in Business related or technical field.
• Strong in-person, phone, and written customer communication skills.
• 1+ years of software, hardware, and networking experience.
• 1+ year of relevant experience in a customer centric role.
• Experience with IoT devices and system design a plus.
• Customer-focused with a passion for delivering high-quality technical solutions.
• Self-motivated and organized, with the ability to manage multiple priorities effectively.
• Be willing to travel about 25% in case installation help is needed
  
  

What's in it for you?

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
• You will have access to a robust benefits package that includes:
• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contributionto help youplan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance
  

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [e-mail] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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