Patient Services Coordinator

CORA Physical Therapy; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Services Coordinator to enhance patient interactions and provide exceptional customer service. In this full-time role, you will manage administrative tasks at the front desk of a dynamic therapy office, ensuring a welcoming environment and a positive first impression for patients. With a commitment to treating everyone right, this position offers competitive pay, comprehensive benefits, and opportunities for career growth. If you have a passion for helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Medical, dental, vision insurance

401k Retirement & savings plan

7 paid annual holidays

2.5 weeks PTO

Tuition reimbursement

Leadership development programs

Qualifications

• Customer service experience within the last two years required.
• Proficiency with Microsoft Office Suite (Word and Excel) required.

Responsibilities

• Greet and build rapport with patients through in-person and phone interactions.
• Manage incoming physician referrals and prescriptions.
• Balance daily collection of cash/checks/credit cards at the end of each day.

Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Microsoft Office Suite

Education

High School diploma or GED

Job description

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Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position.

Who We Are

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us

• Competitive Pay
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + 2.5 weeks PTO that grows with time
• 401k Retirement & savings plan
• Career growth opportunities within CORA
• Leadership development: coaching, mentorship, and skill-building activities
• Tuition reimbursement
  
  

What You’ll Need

• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment
  
  

Bonus Points

• Prior experience in a healthcare office setting
• Basic medical terminology
• Fluency in Spanish or Creole
  
  

What You’ll Do

• Warmly greet and build rapport with patients through in-person and phone interactions
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay/deductible payments and provide a receipt with each transaction
• Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines
  
  

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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