Technical Services Associate

Triumvirateenvironmental; Somerville (MA); On-site; USD 34,440 - 35,817; Full time

Job summary

Triumvirate Environmental, located in Somerville, is looking for a Technical Services Associate to join their Operations team. The role involves ensuring seamless service delivery, coordinating with internal teams, and supporting compliance documentation.

The ideal candidate will hold a relevant degree and possess customer service experience, with strong multitasking and communication skills. The position offers a pay range of $25 to $26 USD per hour, fostering a diverse and inclusive workplace.

Qualifications

• 3-6 months of customer service and coordination experience in a professional or client-facing role.
• Strong customer service skills with clear communication.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Coordinate job preparation and execution with Technical Services Representatives.
• Collect job details and ensure materials are delivered to the site.
• Assist with administrative duties and scheduling within the team.

Skills

Customer service orientation

Multitasking

Attention to detail

Proficiency in Microsoft Office

Adaptability to fast-paced environments

Education

Bachelor’s or Associate degree in Environmental Science or related field

Tools

Oracle systems

Job description

Technical Services Associate

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Associate for our Operations team.

Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Technical Services Manager. This role is in an office (5 days a week) and is based in Somerville.

Responsibilities

Customer Coordination & Communication

• Collaborate with Technical Services Representatives and partner closely with TSRs during job preparation and execution to ensure seamless service delivery and customer satisfaction.
• Consistently provide clear, timely, and professional updates to both internal teams and external clients throughout all job phases.

Job Preparation & Logistics

• Collect complete and accurate details for each job and promptly share this information with the team assigned to the client’s location.
• Ensure all necessary materials and supplies are prepared and delivered to the on‑site team in a timely manner.

Administrative & System Support

• Accurately complete the daily data entries into the system.
• Assist with scheduling, documentation, and general administrative duties within the Technical Services Department.
• Contact clients to arrange environmental services, monitor shipment volumes, and distribute reports to the appropriate stakeholders.
• Generate invoices based on job paperwork, ensuring precision and adherence to billing standards.
• Develop proficiency in Oracle and Waste Land system to track and manage waste management and disposal processes.

Lead/ Drive & Cross-Departmental Collaboration

• Guide the Technical Services team in completing daily tasks effectively; offer direction, resolve issues, and promote operational efficiency.
• Work collaboratively with all New England operations teams to identify challenges and drive process improvements.

Regulatory Awareness & Environmental Health & Safety

• Build a working understanding of Environmental Health & Safety requirements, including compliance with regulations such as RCRA and DOT standards.

Support Compliance Documentation

• Understand the required compliance and regulatory documentation while creating profiles and manifest documents.

Required Qualifications

• Education: Bachelor’s or Associate degree in Environmental Science, Business, Economics, Public Policy, or a related field.
• Experience: 3-6 months of customer service and coordination experience in a professional or client‑facing role.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Demonstrated eagerness to learn and grow in the Environmental Health & Safety (EHS) field.
• Strong multitasking skills with exceptional attention to detail.
• Ability to thrive in a fast‑paced work environment and work under pressure.
• Must be legally authorized to work in the United States without the need for future sponsorship.
• Must have reliable transportation to and from the worksite(s).

Preferred Qualifications

• Prior hands‑on experience with Oracle systems (e.g., ERP, order management, or data entry modules).
• Previous experience managing or maintaining client relationships in a service‑oriented environment.

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

Pay Range: $25 – $26 USD