Technical Services Representative

Socket.dev; Northampton Township (Bucks County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k

Tuition reimbursement

Safety training opportunities

Mentorship & Career Succession Planning

Pet assistance discount plans

Job summary

Triumvirate Environmental, based in Northampton, PA, is hiring a Technical Services Representative to support sales and technical teams. This role involves coordinating customer jobs, creating invoices, and providing excellent customer service.

The ideal candidate will have a Bachelor's degree or equivalent experience, strong communication, and organizational skills. Join us for a unique workplace culture that promotes employee growth and creativity.

Qualifications

• Bachelor's degree or military experience in hazardous waste is preferred.
• Strong communication, analytical, technical, and organizational skills are needed.
• Must be eligible to work in the U.S. without sponsorship.

Responsibilities

• Coordinate jobs with customers and prepare necessary paperwork.
• Create and distribute invoices for services.
• Assist sales staff with administrative tasks.
• Provide technical support to sales representatives.
• Conduct customer surveys post-service.

Skills

Team collaboration

Eagerness to learn

Problem-solving

Leadership potential

Communication skills

Analytical skills

Technical skills

Organizational skills

Microsoft Office proficiency

Education

Bachelor's degree or equivalent experience in hazardous-waste industry

Job description

Technical Services Representative

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Northampton, PA office.

This highly motivated individual will be responsible for delivering operational and administrative excellence to support our sales and technical services teams—ensuring that every customer interaction is efficient, accurate, and leaves a lasting impression.

Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Technical Services General Manager. This role is onsite and is based out of our Northampton, PA office.

Essential responsibilities:

• Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associate with our trucking process and associated weights
• Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
• Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
• Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
• Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
• Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
• Provide Quality Control by contacting customers, post-service, to conduct surveys
• Attend all sales meetings and other necessary meetings
• Provide technical support to Inside and Outside Sales representatives and customers
• Assist with the approval of OSS, lab pack, and other job folders
• All other duties as assigned

Basic qualifications

• Bachelor's degree or equivalent experience in hazardous-waste industry, or relevant military experience
• Ability to work as a team player
• Determination/Eagerness to learn about the environmental health & safety field
• Creativity in solving unique problems
• Leadership experience/potential
• Strong communication, analytical, technical, and organizational skills
• Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
• Must be eligible to work in the United States without future sponsorship
• Must have a reliable form of transportation

#LI-Onsite

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.