Technical Services Analyst

The Reynolds and Reynolds Company; Town of Texas (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacation, sick days and holidays

Hybrid work schedule

Onsite dining facility

Fitness center

Volunteer opportunities

Job summary

The Reynolds and Reynolds Company is seeking a Technical Services Analyst to support automotive dealerships nationwide. You will develop troubleshooting and customer service skills while assisting with PC/Server, networking, and VoIP technologies.

As you gain time and experience, you may participate in projects such as testing hardware, creating technical documents, evaluating new devices, and improving hardware testing and production processes.

Qualifications

• Technical experience, whether professional or as a personal interest.
• Problem-solving skills.
• Professional verbal communication skills.

Responsibilities

• Provide technical assistance to Reynolds customers and field engineers.
• Resolve issues with computer systems, voice and data networks, proprietary software, and peripheral hardware.
• Develop troubleshooting, problem resolution, and customer service skills.

Skills

Technical experience

Problem-solving

Verbal communication

Job description

Are you seeking a challenging, yet exciting career in the PC/Server, Networking, and VoIP technology fields? As a Reynolds Technical Services Analyst, you will develop dynamic troubleshooting, problem solving, and customer service skills while supporting a wide range of technologies in automotive dealerships across the country.

Technical Services Analysts provide technical assistance to our Reynolds customers and field engineers. They resolve issues with computer systems, voice and data networks, proprietary software, and peripheral hardware in a challenging but rewarding environment. Our Technical Services Analysts develop valuable troubleshooting, problem resolution, and customer service skills.

With time and experience, Technical Services Analysts may have the opportunity to participate in career-building projects such as:

• Testing PC/Server hardware and peripherals, electronic components, and networking appliances.
• Creating and modifying technical documents for support staff, installers, and customers.
• Evaluating new devices to be used with our systems.
• Developing hardware testing and production processes.

Training

You will receive comprehensive on-the-job training that appeals to various learning styles. The training program includes instructor-led lectures, reference documentation, a searchable knowledge base, hands-on instruction with labs, and the ability to learn by shadowing current Technical Services Analysts.

Requirements

• Technical experience, whether professional or as a personal interest
• Problem-solving skills
• Professional verbal communication skills

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company Perks, Including

• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility Amenities, Including

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.