Technical Service & Warranty Support Specialist

KOLPAK LLC; Parsons (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare

401(k) Savings Plan

Wellness Program

Training and Development

Tuition Assistance

Paid Time Off (PTO)

On-the-job training

Job summary

Kolpak LLC is seeking a Tech Service Specialist to provide technical support for refrigeration equipment in the field. The role involves analyzing warranty claims, coordinating service dispatches, and maintaining service records.

You’ll work closely with management, service techs, sales, and engineering to resolve escalated issues and expand product knowledge. Ideal candidates have an associate/technical degree in refrigeration or related field and at least 3 years of equipment repair

Qualifications

• Associate’s degree or technical degree preferred in commercial refrigeration or related field; minimum 3 years in equipment repair or maintenance.
• Strong MS Office skills and ability to document service records precisely.
• Excellent verbal and written communication with customers, service techs, and sales teams.

Responsibilities

• Provide technical assistance and service support via phone, email, or chat for service techs, agencies, sales and customers.
• Review warranty claims in CPS system to determine validity against brand standards.
• Coordinate dispatch of Factory Authorized Service companies for warranty repairs and follow up on repair status.
• Maintain accurate computerized service records for all customers and product lines.
• Collaborate with management, customer service, sales and engineering to resolve escalated technical issues.
• Assist with installation quote requests from Sales and understand basic refrigeration cycles.

Skills

Basic refrigeration cycle

Basic electrical knowledge

Wiring diagrams

Verbal & written communication

Team collaboration

Education

Associate's degree or technical degree in refrigeration or related field

Tools

Corrigo Pro

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Kolpak LLC is seeking a Tech Service Specialist to provide technical support for refrigeration equipment in the field. The role involves analyzing warranty claims, coordinating service dispatches, and maintaining service records.

You’ll work closely with management, service techs, sales, and engineering to resolve escalated issues and expand product knowledge. Ideal candidates have an associate/technical degree in refrigeration or related field and at least 3 years of equipment repair