Technical Service Support Specialist

ADP, Inc.; Westfield (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

ADP, Inc. in Westfield, IN seeks a Field Service Support Specialist to act as a key liaison between customers, TSRs, the Equipment Team, and internal service operations. You will quote, schedule, manage ERP and Service LINC activity, and oversee project management.

Responsibilities include quoting, scheduling service calls, calendar management, SAP order tracking, and coordinating installation activity with the Equipment Team. Strong organization and communication are essential.

Qualifications

• 2-3 years of customer service, technical support, service coordination, or project administration experience preferred.
• Strong organizational, communication, and problem-solving skills required.
• Experience with scheduling and dispatching.

Responsibilities

• Parts quoting and ordering for TSRs.
• Schedule reactive service calls and new project installations.
• Manage Technical Service calendar.
• Service LINC administration to include: Enter service calls, SAP order numbers; Send completed tickets for invoicing; Follow up on tech review and repair tickets.
• Scheduled Maintenance: maintain records and prepare quotes and agreements.
• Equipment Team Support.
• Manage installation activity on Equipment Project View.
• Assist with rental, demo, leasing, and placement agreements.
• Utilize SAP, LINC360, Service LINC, Power BI, and internal shared drives.
• Work with Technical Service Customer Service team to enter service calls.
• Support quoting, ordering, and equipment installations as needed.

Skills

Customer service

Technical support

Service coordination

Project administration

Scheduling & dispatching

Tools

SAP

LINC360

Service LINC

Power BI

Job description

Position Title : Field Service Support Specialist

Location: Westfield, IN

Department: Customer Service

Reports to: Customer Service Manager

Date: September 2026

POSITION PURPOSE:

The Customer Service Technical Support Specialist serves as a key liaison between customers, Technical Service Representatives (TSRs), the Equipment Team, and internal service operations. This position will be responsible for quoting, scheduling, ERP and Service LINC activity, and project management.

PRIMARY RESPONSIBILITIES AND REQUIREMENTS:

• Parts quoting and ordering for TSRs
• Schedule reactive service calls and new project installations
• Manage Technical Service calendar
• Service LINC administration to include:
• Enter service calls, SAP order numbers
• Send completed tickets for invoicing
• Follow up on tech review and repair tickets
• Scheduled Maintenance: maintain records and prepare quotes and agreements
• Equipment Team Support
• Manage installation activity on Equipment Project View
• Assist with rental, demo, leasing, and placement agreements
• Utilize SAP, LINC360, Service LINC, Power Bi, and internal shared drives
• Work with Technical Service Customer Service team to enter service calls
• Support quoting, ordering, and equipment installations as needed

QUALIFICATIONS:

2-3 years of customer service, technical support, service coordination, or project administration experience preferred. Strong organizational, communication, and problem-solving skills required. Experience with scheduling and dispatching.