Field Service Coordinator

Stulz; Frederick (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Stulz is seeking a detail-oriented coordinator to manage field service activities, scheduling, invoicing and critical data entry in a fast-paced environment.

You will verify service funds on Sales Orders, coordinate logistics with partners and maintain accurate service documentation for status reports and audits.

Qualifications

• Customer service experience required.
• Strong verbal and written communication skills.
• Detail oriented with accuracy in data entry.
• Flexible, punctual, and a team player.
• Ability to work with minimal supervision in a fast-paced environment.

Responsibilities

• Coordinate Field Service activity including scheduling, invoicing and data entry.
• Verify sales orders have allotted service money and coordinate logistics.
• Report status for service activity in operations meetings.
• Issue and track purchase orders for service partners.
• Receive and process service documents, checklists and tickets.
• Work with sales reps via telephone and email for prompt support.
• Interface with technicians regarding job status and locations.
• Provide technician scheduling details and coordinate parts/technical info requests.
• Data entry and review of tickets/reports for accuracy.
• Identify process improvements with the Business Process Administrator.
• Document work processes and handle other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Teamwork

Self-motivated

Punctual

Education

High School Diploma + 3 years in Customer Service or equivalent

Tools

SAP

Microsoft Office

Job description

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This position coordinates Field Service activity including scheduling, invoicing and data entry.

Essential Duties and Responsibilities:

• Service Coordination
• Verifies Sales Orders have allotted service money.
• Confirms and coordinates all field service logistics with interested parties.
• Reports status for service activity in Operations Meetings
• Issue and track Purchase Orders for Service Partners.
• Responsible for receiving the following documents thoroughly completed.
• Pre Start-Up Request Checklist.
• Start-Up Checklist
• Service Tickets/Field Reports
• Invoice with Purchase Order Number (if applicable).
• Works with Sales Reps via telephone & emails to ensure prompt and accurate support.
• Proactively interface with techs regarding job status and location
• Provide technician scheduling details
• Coordinate Technician Parts and Technical Info Requests
• Data Entry
• Reviews Service Tickets/Reports, Checklists for accuracy and discrepancies.
• Tracks incomplete documentation with customer
• Initiates warranty and issues certificate to end user
• Process
• Works with Business Process Administrator to identify process efficiencies and compliance
• Document work process for area of responsibility
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Committed to Service Excellence and demonstrates a Customer First attitude at all times, has excellent verbal and written communication skills; must be detail oriented; must be flexible and a team player, must be punctual; must be self-motivated; must have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations.

Education/Experience:

• High School Diploma plus 3 years in Customer Service or equivalent customer experience.
• Must have expanded computer skills, competent in usage of Microsoft Office software, ability to learn and become highly effective in SAP.

Certificates, Licenses, Registrations:

• N/A

Language Skills:

• Ability to read and understand english instructions.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Physical Requirements:

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals, outside weather conditions, and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.