Technical Service Support

Addison-Hvac,-LLC; Orlando (FL); On-site; USD 55,000 - 72,000; Full time

Job summary

Addison-Hvac, LLC in Orlando, FL seeks a skilled HVAC service engineer to provide technical support on controls and field service for commercial and industrial equipment. You will troubleshoot inquiries, supervise installations and startup, and handle warranty service as required.

Training customers and staff on maintenance and repair will also be part of your role. The ideal candidate has an associate degree in electronics or 3–4 years of hands-on technical service experience and proficient

Qualifications

• Associate degree in electronics or 3–4 years of technical service experience.
• Equivalent mix of education and experience may be considered.
• Strong computer skills in Word, Excel; familiarity with AutoCAD.

Responsibilities

• Provide technical phone and field support for controls and service on HVAC systems.
• Provide installation supervision and factory start-up as required.
• Provide field warranty service or warranty repair as needed.
• Train customers, employees and reps in maintenance and repair of equipment.
• Other duties as assigned.

Skills

Troubleshooting HVAC controls

Customer communication

Reading diagrams/drawings

AutoCAD

Microsoft Office

Education

Associate degree in electronics

Tools

AutoCAD

Word for Windows

Excel

Job description

OVERALL RESPONSIBILITIES: MAJOR DUTIES AND RESPONSIBILITIES: Technical phone and/or field support on controls and service for commercial and industrial HVAC

MAJOR DUTIES AND RESPONSIBILITIES

Provide customer assistance (troubleshooting) by responding to inquiries regarding maintenance, repair and parts orders.
Provide installation supervision and factory start-up as required of equipment.
Provide field warranty service and/or warranty repair as required on existing installations.
Train customers, employees and representatives in maintenance and repair of equipment.
Other duties as they are assigned

ADDITIONAL RESPONSIBILITIES:
Travel 20% - 40%

PRINCIPAL WORKING RELATIONSHIPS:
Application Engineers Customer Service Engineering Manufacturing Quality
REQUIREMENTS/SKILLS:
An Associate degree in electronics or 3-4 years technical service experience; or equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS:
Computer skills in various software programs – Word for Windows, Excel, AutoCad, etc.
Working knowledge of standard engineering diagnostic tools such as V, Amp probe, psychrometer, thermometer, etc.
Brazing refrigeration joints
Good understanding of the refrigeration cycle relating to heating and cooling
Ability to read, analyze and interpret product literature, Installation, Operation & Service manuals, drawings and technical procedures
Ability to write reports, business correspondence, and Installation, Operation & Service manuals
Ability to speak effectively to customers and employees of organization.

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