HVAC Technical Service Rep

ClimateMaster, Inc.; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading HVAC solutions provider in Oklahoma City is seeking a Technical Service Representative to provide HVAC technical service and support to its customers. The successful candidate will be responsible for troubleshooting operational issues, providing customer support, and documenting service interactions. Candidates should possess an associate degree or equivalent, along with HVAC/R apprenticeship experience. Proficiency in Microsoft Office applications is essential. Bilingualism in Spanish or French is preferred.

Qualifications

• Completion of an HVAC/R apprenticeship earning a Journey-level Certification.
• Minimum of associate degree or equivalent combination of education and experience.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide HVAC technical service and support to customers.
• Resolve operational issues and problems for HVAC systems.
• Document detailed support notes in logs.

Skills

Technical support

Customer service

Problem-solving

Bilingual (Spanish or French)

Education

Associate Degree or equivalent

HVAC/R apprenticeship

Universal EPA Certification

Tools

Microsoft Office

Job description

Position Summary

This position is responsible for providing HVAC technical service and support to customers. The overall goal is to identify and eliminate causes of equipment nuisances and failures and provide support by phone and email, to assist contractors and dealers in solving installation, performance, or operational problems.

Brief Description

This position is responsible for providing HVAC technical service and support to customers. The overall goal is to identify and eliminate causes of equipment nuisances and failures and provide support by phone and email, to assist contractors and dealers in solving installation, performance, or operational problems.

Essential Functions

• Technical support call center – commercial and residential
• Phone support to ClimateMaster customers to assess operational issues and resolve problems for which ClimateMaster is responsible
• Be the go-to source of all ClimateMaster specific unit information, troubleshooting techniques, and good industry standards and practices for refrigerant-circuit and mechanical issues
• Ability to create detailed, grammatically correct notes in the call log of support provided to customers
• Interface/interact as necessary with field personnel, customers, engineering, and customer experience during problem assessment and resolution
• Provide on-site direction to personnel at job site locations when performing rework of product or setup of product
• Complete failure investigations and serve as a resource for listening to the voice of the customer
• Work through standard or ad hoc investigative sequences to arrive at issues or causes and provide remedies as needed
• Initiate help desk tickets to resolve IT issues with manufacturing systems
• Support Plant and Field Quality initiatives and projects
• Provide support for Technical Services and Engineering concerning problem identification and elimination
• Escalate calls as necessary to a direct manager or field support

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills & Abilities

Education and Experience

Completion of an approved HVAC/R apprenticeship earning an industry-recognized Journey-level Certification or post-secondary education (technical training and/or business/management courses) and training; Universal EPA Certification is preferred. Minimum of associate degree or equivalent combination of education and experience is required.

Computer Skills

Proficient with Microsoft Office applications.

Certificates & Licenses

An HVAC mechanical license is preferred but not required.

Other Requirements

Knowledge of UL, NFPA, CE, and CSA is preferred. Bilingualism (Spanish or French) is preferred.