Technical Service Support

Addison; Orlando (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

Addison in Orlando, FL is seeking a technical service specialist for controls and service on commercial and industrial HVAC systems. You will provide field and phone support, assist with troubleshooting, supervise installations, and conduct factory start-ups as required.

Travel will be 20-40%. The ideal candidate holds an Associate degree in electronics or 3–4 years of technical service experience and is proficient with Word, Excel, AutoCad and diagnostic tools.

Qualifications

• Associate degree in electronics or 3–4 years of technical service experience.
• Computer skills in Word, Excel and AutoCad.
• Working knowledge of diagnostic tools (V, amp probe, psychrometer, thermometer).
• Brazing refrigeration joints and understanding the refrigeration cycle.
• Ability to read and interpret manuals, drawings and technical procedures.
• Ability to write reports and speak effectively to customers and staff.

Responsibilities

• Technical phone and field support on controls and service for commercial and industrial HVAC.
• Provide customer assistance by troubleshooting maintenance, repair and parts orders.
• Provide installation supervision and factory start-up as required.
• Provide field warranty service and warranty repair as needed.
• Train customers, employees and representatives in maintenance and repair.
• Travel 20% - 40%.

Skills

Troubleshooting

Customer service

Field service

HVAC controls

Education

Associate degree in electronics

Tools

Word for Windows

Excel

AutoCAD

Job description

OVERALL RESPONSIBILITIES: MAJOR DUTIES AND RESPONSIBILITIES: Technical phone and/or field support on controls and service for commercial and industrial HVAC

MAJOR DUTIES AND RESPONSIBILITIES

Provide customer assistance (troubleshooting) by responding to inquiries regarding maintenance, repair and parts orders.
Provide installation supervision and factory start-up as required of equipment.
Provide field warranty service and/or warranty repair as required on existing installations.
Train customers, employees and representatives in maintenance and repair of equipment.
Other duties as they are assigned

ADDITIONAL RESPONSIBILITIES:
Travel 20% - 40%

PRINCIPAL WORKING RELATIONSHIPS:
Application Engineers Customer Service Engineering Manufacturing Quality
REQUIREMENTS/SKILLS:
An Associate degree in electronics or 3-4 years technical service experience; or equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS:
Computer skills in various software programs – Word for Windows, Excel, AutoCad, etc.
Working knowledge of standard engineering diagnostic tools such as V, Amp probe, psychrometer, thermometer, etc.
Brazing refrigeration joints
Good understanding of the refrigeration cycle relating to heating and cooling
Ability to read, analyze and interpret product literature, Installation, Operation & Service manuals, drawings and technical procedures
Ability to write reports, business correspondence, and Installation, Operation & Service manuals
Ability to speak effectively to customers and employees of organization.

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