Technical Service Specialist: Troubleshooting & Support

Curry-Supply-Company; Curryville (PA); On-site; USD 41,000 - 50,000; Full time

Job summary

Curry-Supply-Company in Curryville, PA is seeking a Technical Service Representative to deliver expert field and remote support for equipment. You will troubleshoot, diagnose, and repair, coordinate with sales and engineering, and provide technical training to customers and field technicians.

This full-time role requires three years of technical support experience and ASE Certification or equivalent training; you will follow safety policies and document service interactions while supporting the

Qualifications

• Three years of technical support experience.
• Customer-facing technical support with mechanical and electrical troubleshooting.
• Familiarity with schematics and technical manuals.
• Proficient with service-management software.
• Knowledge of preventative maintenance and repair procedures.

Responsibilities

• Troubleshoot and diagnose technical problems.
• Guide customers through repairs or solutions.
• Estimate repair costs and obtain customer permission.
• Document issues and service interactions.
• Escalate complex problems to engineering or specialized teams.
• Provide product knowledge and technical training.
• Coordinate with sales, engineering, and field service teams.
• Explain equipment operation, maintenance and repair procedures.
• Review service manuals, schematics, and technical documentation.
• Identify parts needed for repairs and coordinate replacements.
• Track service cases and document troubleshoot steps and resolutions.
• Train customers and technicians in proper equipment use and maintenance.
• Abide by laws and internal policies to promote a harassment-free environment.
• Cooperate with risk management and safety policies.

Skills

Technical support

Troubleshooting

Customer service

Electrical troubleshooting

Schematics & manuals

Diagnostics

Preventive maintenance

Service-management software

Education

Three years technical support experience

Tools

Service-management software

Job description

Curry-Supply-Company in Curryville, PA is seeking a Technical Service Representative to deliver expert field and remote support for equipment. You will troubleshoot, diagnose, and repair, coordinate with sales and engineering, and provide technical training to customers and field technicians.

This full-time role requires three years of technical support experience and ASE Certification or equivalent training; you will follow safety policies and document service interactions while supporting the