Technical Service Specialist/Engineer - Midlands

Abbott; United States; Remote; USD 54,000 - 87,000; Full time

Job summary

Abbott is seeking a Technical Service Specialist to support Midlands from United Kingdom. You will handle installations, deinstallations, repairs and provide basic training to customers and Abbott ambassadors.

Responsibilities include PM activities, site inspections for new contracts, instrument installation, IQOQ, customer reviews, and post-install trainings. Requires engineering/medical tech background and strong communication skills.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Engineering degree in medical/electrical/mechanical fields preferred.
• Proven track record in similar role with references.
• Excellent product and industry knowledge.
• Excellent communication skills.

Responsibilities

• Schedule and perform planned maintenance (PM) activities.
• Conduct site inspections for new contracts or tender prep and design for installations.
• Install instruments, AbbottLink, and perform deinstallations.
• Perform IQOQ procedures during and after installation.
• Assist with customer business reviews.
• Schedule and document hardware and software updates (TSBs).
• Deliver basic operator trainings post install or upgrade.
• Provide coaching and training to other Techncial Service Specialists.

Skills

Communication skills

Issue resolution

Analytical tools

Coaching and training

Education

Bachelor’s degree or equivalent

Engineering degree (medical/electrical/mechanical)

Tools

AbbottLink

Job description

JOB DESCRIPTION:

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company’s commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support Midlands.

WHAT YOU’LL DO

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

• Schedule and perform planned maintenance (PM) activities

• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

• Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations

• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation

• Assist with customer business reviews

• Schedule, perform and document hardware and software updates (TSBs)

• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade

• Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

• Proven track record in a similar position, supported by management and customer references

• Successful engagement with customers, specifically key stakeholders, and lab staff.

• Excellent product and industry knowledge

• Excellent experience and process skills of the business functions service delivery.

• Excellent communication skills

• Ability to identify and drive resolution of issues

• Technical expert for product line responsibility

• Coaching and training skills

• Excellent experience in use of analytical tools and software

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

United Kingdom > Maidenhead : Remote

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment