Technical Service Sales Account Manager

ZipRecruiter; Long Beach (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the HVACR industry is seeking an Account Manager to drive growth and develop customer relationships. Candidates should have a strong sales background, preferably within a technical field, and the ability to manage accounts remotely. This role emphasizes sustainability within a fast-paced environment and requires travel of up to 30%. Joining the team will provide opportunities for personal development and significant interaction with key industry players.

Qualifications

• 5+ years of sales and/or business development experience.
• Experience in B2B environments.
• Fluency in MS Office required.

Responsibilities

• Develop and maintain strategic account plans for significant customers.
• Identify unmet needs and understand the customer's business.
• Communicate technical benefits and maintain customer satisfaction.

Skills

Sales

Marketing

Interpersonal communication

Problem-solving

Time management

Education

Bachelor's degree in sales, marketing, or business

Tools

MS Office

Job description

Job DescriptionJob Description

Position Overview

The Account Manager is responsible for development of an assigned territory, market segment or customer base with respect to Hudson’s sustainable HVACR product and service offerings. The successful individual will identify and drive opportunities to profitably grow revenue with existing customers by understanding needs, value-based selling, and building long-term relationships that lead to new customer insights. Additionally, new untapped portions of the market will be developed for Hudson’s broad portfolio of HVAC products and service offerings with an emphasis on sustainability.

Essential Duties and Responsibilities include, but not limited to:

• Develop and maintain strategic account plans for all significant customers. Use these plans to build partnering relationships with key decision makers and earn partner status across our entire range of product and service offerings.
• Possess a thorough understanding of Hudson’s service offerings including refrigerant recovery, reclamation, and lifecycle management. Effectively communicate the technical benefits and ROI of these services to customers across a range of HVACR applications.
• Identify, map, and maintain frequent contact (through face-to-face contact), telephone and virtual meetings) with key individuals who most directly influence account penetration.
• Actively listens, probes, and identifies potentially unmet needs where Hudson can be of assistance. Understands the customer's business to develop and demonstrate credibility, loyalty, and commitment.
• Works cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication. Willing to take intelligent risks.
• Understands Hudson’s value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth. Uses existing market and/or industry knowledge to position Hudson as the go-to provider for sustainable HVACR needs.
• Keeps management informed of progress and account status. Leverages management with accounts, when and where appropriate. Utilize, maintain, and own consistent forecast processes.
• Familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress. Must be fluid in territory forecast processes
• Participates in professional organizations for reasons of personal development, customer relationship building, and industry networking within local market community.

Qualifications:

• Proven track record of success in meeting and/or exceeding growth targets.
• Demonstrates a commitment to integrity and quality in business. Excellent initiative and interpersonal communications skills.
• Effective cross-functional team player with an entrepreneurial mindset and results driven.
• Navigate a fast-paced environment and effectively manage multiple priorities. Strong time management skills.
• Tenacious and resilient, with ability to solve problems and overcome hurdles.
• Ability to manage time effectively when working remotely.
• Travel up to 30% of the time.

Required Skills and Experience:

• Bachelor's degree in sales, marketing, or other business field.
• Entrepreneurial talent with 5+ years of sales and/or business development experience preferably in a technical field in primarily B2B environments
• Experience in the HVAC/R industry is a plus.
• Fluency in MSOffice (MS Word, MS Teams, MS Excel, MS PowerPoint etc.) required.
• Excellent written and verbal communication
• Position is remote