Technical Service Representative (Southeast Texas)

AkzoNobel; Houston (TX); On-site; USD 75,000 - 83,000; Full time

Job summary

A leading company in the paints and coatings industry seeks a technical support specialist in Houston. The role involves managing customer relationships, providing technical training, and ensuring product application meets industry standards. Candidates should have significant experience in technical services with a strong understanding of marine and coating application processes.

Benefits

401K retirement savings with 6% company match

Medical insurance with HSA

Generous vacation, sick, and holiday pay

Paid Parental Leave

Career growth opportunities

Qualifications

• 5 years of work experience in technical services and support.
• Ability to travel and effective communication skills.
• Understanding of marine industry terminology and coating application techniques.

Responsibilities

• Generate and maintain records of company products and application reports.
• Advise customers on products based on service environments.
• Perform quality checks and verify specification adherence.

Skills

Knowledge of industry standards

Technical communication

Customer service

Technical sales experience

Problem-solving abilities

Education

High school graduate (College Degree Preferred)

Tools

Microsoft Office

Job description

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers.

Job Responsibilities

• Generate and maintain accurate records and application reports of company products. This includes day-to-day environmental conditions as well as surface preparation and relevant coating application information.
• Attend scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.
• Advise customers of products and schemes based on vessel service environments and performance expectations. Proper knowledge of industry standards (i.e., SSPC, NACE ISO, etc..) and use of inspection equipment for both surface preparation and coating application operations. Proper use of required PPE. May occasionally be required to demonstrate proper use of application equipment (i.e., single-feed airless, Conventional, and plural component).
• When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet the specification document, an exception report.
• Lifts 100 pounds
• Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.

Level of Autonomy

Employee is expected to perform these company success factors independently:

• Helps the customer
• Achieves expected results on time
• Understands the need to learn
• Open to change and new ideas
• Fulfils responsibilities in the expected style

Job Requirements

• Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 5 years of work experience in technical services and support.
• High school graduate (College Degree Preferred)
• 5 years of basic technical/sales experience
• Proficient with Microsoft Office software
• Ability to travel & ability to communicate effectively through verbal and or written skills
• Understands marine industry terminology, practices, and knows coating application, techniques and parameters.

Total Compensation

• The salary range for these skills is: $75,000 to $83,000 + a 15% Annual Bonus
• 401K retirement savings with a 6% company match
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, sick, and holiday pay
• Short & Long-term disability
• Paid Parental Leave
• Career growth opportunities
• Active Diversity & Inclusion Networks
• Employee referral plan
• Employee appreciation days

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID:47033

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