Technical Service Representative - Paper Coating

CPS Inc.; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Benefits M/D/401K

Job summary

CPS Inc. is seeking a highly experienced Technical Service Representative specializing in extrusion coatings for paper packaging. The role emphasizes collaboration with R&D, marketing, and sales to deliver high-performance coatings and oversee trials from concept to scale-up.

Ideal candidates have a polymer science background, 7–10 years of extrusion/web coating experience, and willingness to travel across the United States to support customers and drive commercial success.

Qualifications

• BS/MS in polymer science, paper science, coatings, packaging, materials science, physics, or a plastics-related field.
• Minimum 7-10 years of relevant technical experience in extrusion, web coating, and coated product testing.
• Track record of supporting customers through technical trials and production implementation.

Responsibilities

• Serve as the technical expert for extrusion coating formulations and processes for customer inquiries.
• Design, coordinate, and execute customer trials and scale-up activities from conception through completion.
• Collaborate with R&D, marketing, sales, and customers to deliver high-performance, sustainable coatings solutions.

Skills

Travel willingness

Education

BS/MS in polymer science, paper science, coatings, packaging, materials science, physics, or plastics-related field

Job description

Technical Service Representative – Paper Coating Large specialty chemical company is looking for an experienced Technical Service professional with expertise in extrusion coasting processes and trouble-shooting. If you like working directly with customers, have a polymer chemistry or material science background, and like traveling throughout the US this could be a great opportunity for you! Company offers excellent benefits with competitive pay; great opportunities for growth! We are seeking a highly experienced Senior Extrusion Coatings Specialist with over 10 years of experience in the development and launch of extrusion coating product solutions with a focus on extrusion application processes, customer trials & production support, and market activation. This role demands deep technical knowledge of polymer science, extrusion processes, web coatings technologies, combined with strategic leadership to drive innovation, customer adoption, and commercial success. The successful candidate will serve as a subject matter expert, collaborating closely with R&D, marketing, sales teams, and customers to deliver high-performance, sustainable coatings solutions for paper-based packaging that meets regulatory and market requirements. This position reports within their technology organization and provides support for their Coatings business organization. The position reports through the Group Leader – Americas Technical Service and is part of a global team. Serve as the technical specialist for extrusion coating applications, supporting customers with technical guidance and problem-solving during trial execution and production scale-up Work with customers and internal capabilities to design, coordinate, and execute customer trials and scale-up activities for new materials and formulations from conception through completion Engage with downstream value chain partners including coaters and converters to understand application requirements and drive successful product implementation Apply deep understanding of web coating formulation and manufacturing processes to assist customers in optimizing their coated products Troubleshoot coating performance issues and recommend solutions to improve product quality and process efficiency Partner with global operations planner / product management to coordinate materials logistics for trials and ensure timely availability of required samples and raw materials Partner with marketing and business development teams to deliver new business growth development to serve customer unmet needs Collaborate with internal testing capabilities to validate performance of products and benchmark materials in customer applications Develop technical literature and resources to support customer implementation and product understanding Serve as a technical expert on extrusion coating formulations and processes for customer inquiries Establish and maintain strong relationships with customers to understand their needs and ensure successful product implementation Support quality, health, and safety initiatives as they relate to formulation, material safety, and technical data sheets Attend trade shows and technical conferences to maintain knowledge of market trends and customer needs Travel to customers to discover needs, execute trials, provide production support, and ensure successful implementation Collaborate with cross-functional teams including R&D, marketing, sales, manufacturing, product management and operations to support customer success

Salary $110,000 - $140,000

• Benefits M/D/401K

Technical Qualifications:

• BS/MS in polymer science, paper science, coatings, packaging, materials science, physics, or a plastics-related field
• Minimum 7-10 years of relevant technical experience in extrusion, web coating, and coated product testing
• A track record of successfully supporting customers through technical trials and production implementation
• Experience designing and executing customer trials and troubleshooting coating processes
• Experience engaging with downstream value chain partners including coaters and converters
• Experience with paper-based substrates and extrusion coatings processes is preferred
• Experience with bio-based polymers and knowledge of process tuning and line conversion from petro-based polymers is preferred
• Working knowledge of polymer science and coating formulation is preferred