Technical Service Representative (Liquid Water ink) Home Base Chicago Area

INX International Ink Co.; Homewood (IL); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Pet insurance

Paid Volunteer Time Off

Paid Parental Leave

Job summary

INX International Ink Co. is looking for a Technical Service Representative (Liquid Water) based in Homewood. This role entails performing color matching, managing databases, and providing technical service at customer locations with up to 50% travel required.

Ideal candidates will be high school graduates, skilled at color matching, and possess excellent customer service skills. The position includes great benefits like medical, dental, and 401(k).

Qualifications

• Must be able to pass a color vision test.
• Ability and willingness to travel.
• Excellent written and reading comprehension skills.
• Ability to lift up to 50 lbs. frequently.

Responsibilities

• Perform color matching and complete drawdown requests.
• Manage color/standard database.
• Communicate with the customer on color match and technical requests.
• Perform lab functions when working out of the lab.

Skills

Color vision

Customer service

Effective communication

Basic math skills

Color matching

Education

High School graduate or G.E.D. equivalent

Associate degree from 2-year college or trade school

Tools

SAP

Microsoft Suite programs

Job description

Job Description

This role offers a range of $76,000 to $100,000 annually. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.

We are seeking a Technical Service Representative (Liquid Water) to work with us. This person will report to the Technical Service Director for performance of assigned functions. Time will be split between working out of the Homewood lab and performing technical service at customer locations. Travel domestically up to 50%. As a Technical Service Representative, you will be responsible for:

• Performing color matching and completing drawdown requests
• Managing color/standard database
• Communicating with the customer on color match and technical requests
• Performing lab functions when working out of the lab
• Performing Technical Service at customer locations
• Controlling Work-off, press-side technical support, housekeeping and monthly reporting
• Handling Inventory management and record-keeping
• Following all safety requirements
• Dispensing inks, performing color matches, supporting/training ink room staff

Qualifications

To perform your job as expected, you will be required to:

• Have a High School graduate or G.E.D. equivalent
• Must be able to pass a color vision test
• Have the ability and willingness to travel
• Be able to match colors effectively
• Demonstrate excellent customer service skills
• Effectively communicate with peers and customers
• Have excellent written, reading comprehension and basic math skills
• Have the ability to lift up to 50 lbs. frequently

In addition to these qualifications, we will consider as a plus if you have:

• Associate degree from 2-year college or trade school
• Previous ink inplant experience
• SAP experience and proficient with Microsoft Suite programs.
• 3-5 years in the ink industry and experience in commercial printing

Additional Information

We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, long-term care, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

We require post-offer, pre-employment drug screens, physicals, and background checks.

Equal Opportunity Employer: disability/veteran.

Compensation: $76,000‑$100,000 per year