Technical Service Representative - Carton Packaging

Tetra Pak; Vernon Hills (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company seeks a Technical Service Representative specializing in Carton Packaging to enhance operational excellence in the dairy industry. The role involves customer relationship management, troubleshooting machinery, and overseeing filling operations across the US and Canada. This position offers a competitive salary, benefits, and a chance to impact the industry positively while prioritizing safety and sustainability.

Benefits

401k company match

Paid time off

Health insurance

Paid parental leave

Annual performance bonus

Qualifications

• Bachelor’s degree preferred but not mandatory, ideally in an Engineering field.
• At least five years of experience in the dairy industry.
• Ability to deal with challenging stakeholders.

Responsibilities

• Troubleshoot customer issues with filling equipment and initiate Root Cause Analysis.
• Drive improved understanding of customer operations and make recommendations.
• Train dairy operators on carton runability issues.

Skills

Problem solving

Communication

Multi-tasking

Strategic agility

Customer relationship management

Education

Bachelor’s degree in Engineering

Tools

MS Office

Excel

PowerPoint

Word

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Technical Service Representative - Carton Packaging

Date: 30 May 2025

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

We are now seeking a dynamic and customer-focused Technical Service Representative – Carton Packaging to develop and drive the execution of the strategic and operational account plans in the Carton Gable Top (CGT) category aligned with Tetra Pak’s and the customer's business objectives. In this position, you will be a key point of contact for the customer and will build strong customer relationships by identifying carton filling machine interface issues and working together with both internal and external stakeholders to drive resolution of issues in a timely manner.

You can be home based anywhere in the US.

You will be travelling up to 75% of your time to our customer sites.

Tetra Pak is not considering applicants (Internal or External) who require International relocation to the United States.

What you will do

• Troubleshoot potential customer issues with the filling equipment and/or cartons, initiate and follow up on Root Cause Analysis.
• Coordinate cross functional activities: Ensure that customer issues are resolved in a timely manner, and subsequently accepted by the customer.
• Relationship Management: Drive improved understanding of the customer and overall business and identify opportunities to improve customer operations by making recommendations for improvements including but not limited to carton quality and die-check inspections, machine maintenance, and filler adjustments.
• Train dairy operators and maintenance technicians on carton runability issues, critical carton quality inspections, and how to adjust filling equipment to achieve optimal filling machine performance.
• Manage customer accounts in our Carton Gable Top (CGT) category in the US and Canada.
• Liaison with Internal Stakeholders at Tetra Pak converting operations to resolve potential carton quality issues and working with the account manager to resolve supply chain issues as they arise.

We believe you have

• A Bachelor’s degree preferred but not mandatory, ideally in an Engineering field
• At least five years of experience in the dairy industry with specific knowledge of filling operations
• The ability to deal with challenging stakeholders and to work cross-functionally in a seamless fashion
• Great problem solving and communication skills
• Strategic agility
• Solid MS office skills (esp. Excel, Word, Powerpoint)
• An ability to multitask and prioritize
• Must be self-starting

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include annual performance bonus, competitive benefits, and work-related allowances.

• Annual Base Salary Range (ABS): $70,100 – $100,000.00
• Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS
• This position qualifies for overtime
• Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, Paid parental leave and much more!

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ .

This job posting expires on June 13, 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.