Technical Service Representative - Automotive Coatings

PPG; Michigan; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid vacation

Disability leave

Employee assistance program

Voluntary benefits

Job summary

PPG's Automotive OEM Optima Solutions team in Michigan is seeking a Technical Service Representative onsite at Magna Mirrors in Newaygo. You will deliver technical service on automotive coatings, build customer partnerships, and support sales through solution delivery.

You will troubleshoot issues, collaborate with internal teams, maintain safety and ensure customer satisfaction while advancing inventory and process improvements.

Qualifications

• High school diploma or GED required.
• 2+ years of related plant environment experience.
• Prior application troubleshooting experience; automotive coatings/adhesives/sealants advantageous.
• Familiarity with Microsoft Office (Excel, Word, PowerPoint).
• Team-based and collaborative mindset.
• Comfortable in a production environment and able to lift ~30 lbs.
• Willingness to work evenings or weekends as needed.

Responsibilities

• Provide technical service/support on a wide range of products and application techniques to ensure customer satisfaction.
• Build sales position by establishing strong customer relationships and quickly resolving issues.
• Implement strategies to manage inventory programs, increase turns, and reduce obsolescence.
• Communicate updates to internal PPG technical teams and account management.
• Provide resolutions to customer inquiries and monitor application processes.
• Explain complex ideas across technical, production and non-technical stakeholders while ensuring safety.
• Support customer projects and process improvements when required.
• Service other PPG automotive coatings customers in surrounding areas as needed.

Skills

Problem solving

Customer service

Teamwork

Mechanical aptitude

Attention to detail

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Job description

Ready to accelerate your career? Join PPG's Automotive OEM Optima Solutions team and work alongside a major automotive customer in Michigan. This is your opportunity to be at the forefront of automotive innovation, build strong customer partnerships, and help deliver solutions that keep the industry moving forward.

As a Technical Service Representative, you will serve as an onsite PPG representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution. Specialized training will be provided for the role. This position reports to the Optima Solutions Regional Manager, and is based onsite at the Magna Mirrors location in Newaygo, MI.

Key Responsibilities

• Ensure customer satisfaction by providing technical service/support on a wide range of products and application techniques.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Implement strategies to help manage customer inventory programs increase inventory turns, reduce product obsolescence, and maximize freight advantages.
• Communicate regular updates to internal PPG technical teams and account management.
• Provide resolutions to customer inquiries, application process monitoring, inventory, material ordering, and hands‑on support.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non‑technical personnel to satisfy customer requirements.
• May support customer projects and assist with process improvements.
• Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience working in a plant environment.
• Prior application troubleshooting experience; Experience with automotive coatings, adhesives or sealants would be advantageous.
• Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.
• Thrives in a team-based environment, partnering with others to solve challenges.
• Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
• Willingness to work evening or weekend on an as needed basis.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.