Collision Customer Service Representative

ppg; Strongsville (OH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

PPG is seeking a customer service-oriented professional in Strongsville, OH to manage quotes, orders, returns, and discrepancies. You will also source products not available in our distribution network and support advertising inventory management with data logging.

Work closely with the sales, production, purchasing and logistics teams to ensure smooth operations. Ideal candidates have 1+ years in customer service or B2B roles, strong data documentation skills, and solid ERP/typing abilities.

Qualifications

• 1+ years of work experience in customer service or B2B roles.
• Experience documenting customer issues in detail.
• Experience interpreting and responding to customer requests; intermediate computer ability and typing.
• Knowledge in refinishing paints or similar industry is a plus.

Responsibilities

• Communicate with customers by email and phone regarding quotes, orders, returns, and discrepancies.
• Source products not available in distribution centers and back-orders not available at prime buy location.
• Support advertising inventory management, database maintenance, and logging calls.
• Collaborate with management, sales, production, purchasing, and logistics.

Skills

Customer service

Data entry

Typing

ERP systems

Tools

Oracle ERP

Job description

Responsibilities

• Communicate with customers by email and over the phone concerning quotes, orders, returns, and discrepancies on their behalf


• Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location


• Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls


• Work as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.

Hours for this role will be 9am-6pm Eastern.

Medical, Dental, Vision and 401k benefits will be discussed.

Qualifications

• 1 or more years' work experience demonstrating responsibility for system management or process integrity of current and new data; Customer Service/Business to Business experience.


• Data Experience documenting customer issues in detail


• Experience interpreting and responding to customer requests - Intermediate computer ability and typing; ERP system knowledge - Oracle.


• Previous experience/knowledge in Refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions - Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed - Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators - Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win - Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud - Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.