Technical Service Representative

PPG; United States; Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

PPG is seeking a Technical Service Representative to provide on-site technical support within OEM and fleet environments. The role includes troubleshooting coating applications and reducing warranty exposure through effective audit and service programs.

The ideal candidate will have a diploma in coatings or relevant experience, strong communication skills, and a willingness to travel overnight up to 75%. Microsoft Office proficiency is required, and bilingual skills are a plus.

Formación

• Diploma or relevant experience in coatings, manufacturing, or a related field.
• Experience in a large OEM environment as a technician, specialist, or manager.
• Willingness to travel overnight up to 75% of the time.

Responsabilidades

• Provide on-site technical support within OEM and fleet environments.
• Manage audit and service programs to identify risks and improve actions.
• Deliver training and certification support to customers and teams.

Conocimientos

Technical support

Coating processes knowledge

Customer communication

Bilingual (Spanish/French)

Educación

Diploma in coatings or relevant experience

Herramientas

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Descripción del empleo

As the Technical Service Representative, you will provide on-site technical support within OEM and fleet environments, including troubleshooting coating application, defects, and process variability.

Responsibilities

• Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure.
• Review, document, and improve coating processes in OEM production settings.
• Be a primary owner of product‑related CAIRs, ensuring accurate entry, proper routing, timely resolution, and closure.
• Prioritize and respond to technical service needs across assigned accounts.
• Deliver training, certification support, and standard operating procedures (SOPs) to customers and our teams.
• Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates.
• Participate in regular customer and internal calls (weekly, bi‑weekly, monthly) to agree on performance and priorities.
• Support continuous improvement programs related to products, tools, and systems.
• Demonstrate coating application and mixing, including troubleshooting in live production environments.

Qualifications

• Diploma or relevant experience in coatings, manufacturing, or a related field.
• Experience in a large OEM environment as a technician, specialist, or manager.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to work with all levels of customer organizations (operators through leadership).
• Bilingual (Spanish/French) is a plus but not required.
• Willingness to travel overnight up to 75% of the time.

Benefits

PPG pay ranges and benefits can vary by location, allowing us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions, including skill sets, experience, education, licensure, and certifications.

Our employee benefits programs are designed to support the health and well‑being of our employees. Benefits will be discussed with you by your recruiter during the hiring process.

Equal Opportunity

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity, or expression.

Accessibility

If you need an adjustment due to a disability, please email [e-mail].