Technical Service Representative

SNF Holding Company; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Service Representative to manage customer polymer projects. In this dynamic role, you will evaluate fluid properties, provide technical assistance to plant operators, and ensure equipment performance meets established standards. Your expertise will contribute to customer satisfaction and drive additional sales initiatives. This position offers the opportunity to work closely with customers, attend trade shows, and participate in training sessions, all while enjoying a comprehensive benefits package. If you're a motivated self-starter with a passion for customer service, this is the perfect opportunity for you.

Benefits

Medical Benefits

Dental Benefits

Vision Coverage

401(k) Savings Plan

Tuition Reimbursement

Employee Development & Training

Vehicle Reimbursement Program

Vacation Days

Paid Holidays

Life Insurance

Qualifications

• 2-5 years of technical service experience in water/wastewater industry.
• Bachelor's degree required, preferably in a science-related field.

Responsibilities

• Evaluate fluid properties of polymer projects and provide technical assistance.
• Assist in maintaining and installing polymer make-down equipment.

Skills

Technical Service Experience

Customer Service Skills

Team Development

Excellent Communication

Problem-Solving

Education

Bachelor's Degree in Science

Job description

SUMMARY:

The Technical Service Representative will be responsible for managing the integrity of various customer polymer projects in the field. They will ensure that SNF Holding Company's products and polymer make-down equipment is performing to established standards by visiting the customer site and providing solutions for the customer to problems as they arise.

LOCATION: Home Office- SE Michigan / NW Ohio.

RESPONSIBILITIES:

• Evaluate fluid properties of polymer projects.
• Provide technical assistance and solutions to the customer's plant operators and maintenance personnel in the field.
• Assist in maintaining and installing polymer make-down equipment, including initial start-ups.
• Participate in creating additional sales in field locations by providing solutions to customer initiatives.
• Attend trade shows, company-sponsored customer training, and promotions to grow volume and customer satisfaction.
• Develop and maintain a high level of general knowledge of the products and services offered by SNF.
• Maintain the confidentiality of the Company's products, customers, and proprietary information.
• Assure that SNF product performance complies with all federal, state, customer, and regulatory compliance.
• Follow all Company and customer safety compliance policies.

Requirements

• A Bachelor's Degree is required, preferably in a science related field.
• A minimum of two to five years successful, and progressive technical service experience is required, preferably in the water/wastewater industry.
• Ability to develop and further customer service and enhance the sales force's efforts in achieving company objectives.
• Strong orientation to team development and the ability to support and collaborate with the sales staff.
• Excellent written, verbal, and presentation skills.
• Confident, bright, articulate, innovative, highly motivated, and self-starter with a high energy level.
• Ability to travel, including overnight travel.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Coverage
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training
• Vehicle Reimbursement Program