Technical Service Representative

Xerox Corporation; Oklahoma City (OK); On-site; USD 28,000 - 44,000; Full time

Job summary

Xerox Corporation is seeking a proactive Field Service Technician to deliver on-site service and repair for client equipment, ensuring high levels of customer satisfaction. You will diagnose electromechanical issues, manage inventories, and coordinate with on-site teams to keep devices up and running.

The role emphasizes safety, physical demand, and reliable service delivery, with training provided by Xerox to stay current with equipment and processes. Oklahoma City area experience preferred.

Qualifications

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits and read electrical schematics.
• Strong time management skills and reliability are essential; punctuality is emphasized.
• Valid driver's license and appropriate insurance coverage are required; MVR check will be performed.
• This is a highly active role requiring physical ability (lift 50 pounds, walking, standing, bending) and safety focus.

Responsibilities

• Provide outstanding service to clients and resolve issues per SLA to optimize customer satisfaction.
• Repair devices using electromechanical knowledge; Xerox provides training and ongoing learning.
• Serve as the primary customer contact for maintenance, production, and inventory of equipment.
• Communicate equipment status and engage Xerox personnel as needed; deliver product training to end users.

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting on Xerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Field Service Technician to delight our customers .

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availabilit y and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications:

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran .
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days