Technical Service Representative

Xerox; Oklahoma City (OK); On-site; USD 33,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness credits

HSA contribution

401k matching

Paid time off

Holidays

Job summary

Xerox Holdings Corporation in Oklahoma City is seeking a Field Service Technician to service customer equipment and support production and office technology. You will use electromechanical skills to diagnose and repair devices, participate in training programs, and ensure high levels of customer satisfaction.

The role requires strong mechanical/electrical knowledge, the ability to lift 50 pounds, and a valid driver's license.

Qualifications

• Electromechanical experience includes using a multi-meter and reading electrical schematics to troubleshoot systems.
• Valid driver's license and appropriate insurance coverage.
• Ability to lift up to 50 pounds and perform physical tasks for extended periods.

Responsibilities

• Provide outstanding service to clients and resolve issues per SLA to maintain satisfaction.
• Repair devices using electromechanical skills; receive training from Xerox.
• Serve as primary customer contact and manage equipment inventory and status.
• Communicate effectively with on-site clients and coordinate with Xerox personnel as needed.
• Deliver training to end users on equipment operation.

Skills

Electromechanical experience

Time management

Reliability

Driver's license

Tools

Multi-meter

Job description

General Information

City

Oklahoma City

State/Province

Oklahoma

Country

United States

Date

Monday, October 5, 2026

Working time

Full-time

Ref#

20041405

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Entry Level

Currency

USD - United States - US

Annual Base Salary Minimum

32,940

Annual Base Salary Maximum

65,880

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Field Service Technician to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications:

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days

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