Onsite Technical Representative

Xerox Corporation; Clinton (IA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness support

401k matching

Paid time off

Job summary

Xerox Corporation seeks an Onsite Service Technician to support our Technical Services division. In this customer-facing role, you will deliver excellent service, repair equipment, and act as the primary contact for clients to ensure uptime and satisfaction.

You will troubleshoot using electromechanical skills, manage inventory, and train end users to improve day-to-day operation, contributing to a collaborative service-focused culture.

Qualifications

• Electromechanical experience and ability to troubleshoot.
• Strong customer service mindset and communication skills.
• Excellent time management and reliability in field service roles.
• Valid driver’s license and appropriate insurance coverage.
• Ability to lift up to 50 pounds and perform frequent walking, standing, squatting, bending and driving.

Responsibilities

• Deliver outstanding service and resolve calls per SLAs.
• Troubleshoot and repair equipment using electromechanical knowledge and diagnostic tools.
• Manage maintenance, production support, and inventory for assigned equipment.
• Communicate equipment status and availability to clients and coordinate support.
• Train end users on assigned products to improve day-to-day use.

Skills

Electromechanical knowledge

Customer service

Time management

Driving license

Tools

Multi-meter

Diagnostic tools

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers .

Hourly:Hourly rates for this position can be shared with you per yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview:

Xerox is seeking a professional Onsite Service Technician to support our growing Technical Services division. In this customer-facing role, you will deliver excellent service, maintain and repair assigned equipment, and serve as a trusted point of contact for clients while helping ensure equipment uptime and customer satisfaction.

Why Join This Team:

• Join a growing technical services organization with strong career development opportunities
• Receive hands-on training from certified instructors, plus online and in-house learning
• Build technical skills in electromechanical troubleshooting and equipment service
• Work in a supportive, collaborative culture focused on service excellence
• Access competitive benefits, including medical, dental, vision, wellness support, 401k matching, and paid time off

What You Will Do:

• Deliver outstanding service and resolve calls in line with customer service level agreements
• Troubleshoot and repair equipment using electromechanical knowledge and diagnostic tools
• Manage maintenance, production support, and supply inventory for assigned equipment
• Communicate equipment status and availability to clients and coordinate support when needed
• Train end users on assigned products to improve understanding and day-to-day use

What You Need to Succeed:

• Electromechanical experience, including use of a multi-meter and reading electrical schematics
• Experience in roles such as HVAC, cable/internet technician, electrician, automotive repair, military, or similar technical service work
• Strong time management, reliability, and customer service skills
• Valid driver’s license and appropriate insurance coverage
• Ability to lift up to 50 pounds and perform frequent walking, standing, squatting, bending, and driving

What Success Looks Like in the First 60 Days:

• Complete new hire and technical training successfully
• Build a strong understanding of Xerox, customer service expectations, and territory support needs
• Develop working knowledge of equipment and inventory requirements
• Begin completing service calls independently and accurately