Regional Service Technician Coatings

Ground Effects LLC; Lebanon (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Ground Effects LLC in the United States is seeking a field-based coatings specialist to install and train customers on plural component spray equipment. You will lead installations, train customers on operation and maintenance, and conduct on-site support and demonstrations. Strong troubleshooting skills and 4+ years in coatings are required; travel 50–75% domestically and internationally.

Qualifications

• High school diploma or equivalent.
• 4+ years in protective coatings or related field.
• Hands-on experience with plural component spray equipment (Graco preferred).
• Certifications preferred: AMPP (SSPC/NACE), PDA.

Responsibilities

• Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers.
• Lead installation of plural component spray equipment and prepare customers for installation.
• Train customers on equipment operation and maintenance, coating application per TDS, and surface preparation.
• Conduct product demonstrations and field trials, and partner with Sales for evaluations.
• Perform root cause analysis of coating failures and provide corrective actions.
• Provide ongoing technical support including on-site service, repairs, and periodic customer visits.
• Support internal teams (Sales, Product Development, GFX Lab, Line-X) as needed.

Skills

Field installation

Training

Troubleshooting

Customer support

Travel readiness

Education

High school diploma or equivalent

Tools

Graco spray equipment

Job description

Job Summary

Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long-term customer success through hands-on support, troubleshooting, and education.

Lead installation of plural component spray equipment

• Prepare customers for installation (booth, power, air, materials)
• Train customers on:
• Equipment operation and maintenance
• Proper coating application per TDS and specifications
• Surface preparation requirements
• Provide all required technical documentation

Application Demonstrations & Trials

• Conduct product demonstrations and field trials
• Partner with Sales to ensure successful evaluations
• Communicate product performance, chemistry, and advantages

Troubleshooting & Failure Analysis

• Perform root cause analysis of coating failures
• Identify issues related to:
• Equipment setup
• Surface preparation
• Provide corrective actions and best practice recommendations

Customer Support & Service

• Provide ongoing technical support:
• On-site service and repairs
• Phone support through UL technical call center
• Conduct periodic customer visits
• Deliver ongoing training on application and equipment

Cross-Functional Support

• Support internal teams as needed:
  • Sales
  • Product Development
  • GFX Lab
  • Line-X

Qualifications

• High school diploma or equivalent
• Relevant field experience

Preferred:

• Certifications
• AMPP (SSPC/NACE), PDA

Experience

• 4+ years in protective coatings, polyurea/polyurethane, or related field
• Hands-on experience with plural component spray equipment (Graco preferred)

Job Specific Skills

Strong working knowledge of:

• Polyurea and polyurethane coating systems
• Surface preparation standards and impact on coating performance

Hands-on experience with:

• Spray gun operation, rebuild, and troubleshooting

Ability to:

• Diagnose and resolve field issues related to:
  • Equipment function
  • Material processing
  • Application technique
• Perform root cause analysis on coating failures
• Train customers in both classroom and hands-on environments

Technical understanding of:

• Basic hydraulics and pressure systems
• Electrical components and controls in spray equipment
• Ability to explain complex technical topics to customers
• Provide clear, actionable guidance in high-pressure situations

Organizational and work style:

• Highly detail-oriented
• Able to manage multiple projects and travel schedules
• Works effectively independently and within a team

Preferred:

Certifications:

• AMPP (SSPC/NACE)
• PDA or AAMP

Experience with:

• High-pressure coating application in industrial environments
• Failure analysis reporting and documentation

Familiarity with:

• Industry standards (ASTM, AMPP, SSPC)
• Coating specifications and inspection methods

Communication & Working Relationships

Internal:

• Technical Services

External:

• New and existing customers.

Working Conditions

• Frequent travel (estimated 50-75%)
• Combination of field and office environments
• Exposure to:
  • Industrial coatings (polyurea, primers, solvents)
  • Equipment operation environments
• Physical requirements:
  • Standing, lifting, and working in shop/field conditions

Travel Required

Yes . Domestic and International

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.