Technical Service Representative

MacDermid Alpha Electronics Solutions; Connecticut; On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Performance bonus

401k with company match

Life Insurance

Medical Insurance

9 holidays

Job summary

MacDermid Alpha Electronics Solutions seeks a Technical Support Representative to provide on-site process expertise for Printed Circuit Board manufacturers using our chemistries. You will monitor processes, perform health checks, and train customer lab personnel while coordinating with sales and internal resources.

The role requires a bachelor's degree in chemistry, a strong understanding of PCB chemistry, willingness to travel within North America, and a proactive, collaborative approach.

Qualifications

• Bachelor's degree in chemistry or related field.
• Strong understanding of chemistry and chemical interactions within PCB manufacturing processes.
• Willingness to travel within the assigned territory and periodically to North America (Eastern Region).
• Six Sigma knowledge would be good but not required, company training available.

Responsibilities

• Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards.
• Understands and articulates PCB chemical functions and related process requirements to customers.
• Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users.
• Assists with regular lab testing functions/analysis with customer lab personnel and provides training on best practice functions and tests.
• Troubleshoots and diagnoses equipment or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes.
• Adheres to plant and corporate safety policies.
• Coordinates daily activities with territory Account Manager and Business Director.
• Is an expert and steward for customer final product quality using MacDermid products.
• Identifies opportunities for growth at all customer locations.

Skills

Communication

Chemistry knowledge

Travel willingness

Six Sigma (nice to have)

Education

Bachelor's degree in chemistry or related field

Job description

Business Unit: MAES

Division: Advanced Interconnect Solutions - Circuitry Soluti

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment

Who are we looking for?

The position of Technical Support Representative will be responsible for the day-to-day engineering supportfor Printed Circuit Board fabricators using MacDermid Alpha's chemical processes. The successfulcandidate will help our customer base take full advantage of the benefits that are available through theproper application of our products. The position requires a proactive self-starter that can work closelyand independently with customers, the sales group, and MacDermid internal resources to ensure thatcustomer expectations and company interests are served while helping to service and promoteMacDermid Alpha's exclusive line of products

What will you be doing?

• Provides customers with on-site process expertise, chemical change implementation, monitoringand hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements tocustomers
• Performs regular health checks and process audits for various production processes at customersites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and providestraining, when necessary, on best practice functions, tests and analysis.
• Troubleshoots and diagnoses equipment and or process problems and provides hands-on supportto correct problems and optimize customer manufacturing processes
• Adheres to plant and corporate safety policies
• May assist in other areas or perform other duties as required by fluctuating business needs
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer sit

Who are You?

• Bachelors degree in chemistry or related field
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Willingness to travel within the assigned territory and periodically to accounts in North AmericaEastern Region
• Six Sigma knowledge would be good but not required, company training available

We understand that not all candidates may meet the requirements listed above. If you believe you havethe skills and experience necessary to excel in this role, we encourage you to apply

What competencies will you need?

• Excellent written and oral communication skills. Have a thorough understanding of the overall PCBbusiness, and specifics in wet processing areas
• Strong track record of navigating technically through complex organizations
• Timely responses to the customer base, both in communication and on-site visits

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in agenerous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays

The typical base salary range for this position is anticipated to be between $81,000 and $122,000 annually

Teamwork

At Element Solutions Inc, you will be part of a highly collaborative culture that promotescontinuous improvement through cross-functional partnerships to achieve our mission. We do thisthrough a strong and unified culture and transparent management which has empowered us to createhigh performing global teams that achieve superior solutions for our customers

Socially Responsible

We care about what you care about. We respect the individual differences that make up our unique expanding organization. We prioritize both sustainability and social impact in both our business operations and our local communities through our various ESI Cares initiatives and the ESI Foundation. There are many ways to get involved from employee network groups that support your interests and sense of belonging to paid volunteer days

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws

Nearest Major Market: New Haven

Nearest Secondary Market: Hartford