Technical Service Representative

Building Automation Systems Supervisor - The Claremont Colleges Services; Waterbury, Northern (CT, KY); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Performance bonus

401k with company match

Life Insurance

Medical Insurance

9 holidays

Job summary

Element Solutions' MacDermid Alpha Electronics Solutions is seeking a Technical Support Representative to deliver on-site PCB process expertise and support for fabricators, ensuring proper application of our chemical processes.

You will collaborate with customers, the sales team, and MacDermid internal resources to meet expectations, train users, perform health checks, audits, troubleshooting, and promote our exclusive product line.

Qualifications

• Bachelor's degree in chemistry or related field.
• Strong understanding of chemistry and PCB wet processing.
• Willingness to travel within North America; occasional trips to NA Eastern Region.
• Six Sigma knowledge would be good but not required.

Responsibilities

• Provides on-site PCB process expertise and chemical change implementation.
• Explains PCB chemistry functions and process requirements to customers.
• Performs health checks and process audits at customer sites.
• Assists with lab testing and trains customers on best practices.
• Troubleshoots and diagnoses equipment/process problems on site.
• Adheres to safety policies and coordinates with account teams.
• Identifies growth opportunities at customer locations.
• Monitors inventory at customer sites.

Skills

Communication skills

Chemical knowledge

Willingness to travel

Education

Bachelor's degree in chemistry or related field

Tools

Six Sigma

Job description

Element Solutions

Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

The position of Technical Support Representative will be responsible for the day-to-day engineering supportfor Printed Circuit Board fabricators using MacDermid Alpha's chemical processes. The successfulcandidate will help our customer base take full advantage of the benefits that are available through theproper application of our products. The position requires a proactive self-starter that can work closelyand independently with customers, the sales group, and MacDermid internal resources to ensure thatcustomer expectations and company interests are served while helping to service and promoteMacDermid Alpha's exclusive line of products.

What will you be doing?

• Provides customers with on-site process expertise, chemical change implementation, monitoringand hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements tocustomers
• Performs regular health checks and process audits for various production processes at customersites, generates reports and reviews with end users
• Assists with regular lab testing functions/analysis with customer lab personnel and providestraining, when necessary, on best practice functions, tests and analysis.
• Troubleshoots and diagnoses equipment and or process problems and provides hands-on supportto correct problems and optimize customer manufacturing processes.
• Adheres to plant and corporate safety policies.
• May assist in other areas or perform other duties as required by fluctuating business needs.
• Coordinates daily activities with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Assists with the monitoring and control of on-hand inventory at customer sit

Who are You?

• Bachelors degree in chemistry or related field
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Willingness to travel within the assigned territory and periodically to accounts in North AmericaEastern Region
• Six Sigma knowledge would be good but not required, company training available

What competencies will you need?

• Excellent written and oral communication skills. Have a thorough understanding of the overall PCBbusiness, and specifics in wet processing areas
• Strong track record of navigating technically through complex organizations
• Timely responses to the customer base, both in communication and on-site visits

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in agenerous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.

The typical base salary range for this position is anticipated to be between $81,000 and $122,000 annually.

Teamwork

At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Socially Responsible

We care about what you care about. We respect the individual differences that make up our unique expanding organization. We prioritize both sustainability and social impact in both our business operations and our local communities through our various ESI Cares initiatives and the ESI Foundation. There are many ways to get involved from employee network groups that support your interests and sense of belonging to paid volunteer days.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

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