Technical Service Representative

RJ Young Company, Inc; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and support for advancement

Work independently and meet new customers

Job summary

RJ Young Company, Inc in Chattanooga, TN, is seeking a Technical Service Representative to provide hands-on repair and maintenance of office equipment. This role requires travel to customer locations, where you'll perform diagnostics and repairs on copiers, printers, and other devices.

The successful candidate will have a mechanical inclination, must hold a high school diploma, and possess strong customer support skills. Enjoy working independently in the field while solving real-world problems.

Qualifications

• Must be mechanically inclined and enjoy hands-on work.
• Capable of diagnosing and repairing mechanical and electrical issues.
• Able to carry a tool bag weighing up to 30lbs and lift up to 100lbs.

Responsibilities

• Diagnose and repair office equipment including copiers and printers.
• Perform preventative maintenance and part replacements.
• Provide basic training to end users on hardware functions.

Skills

Mechanical inclination

Basic network connectivity knowledge

Customer support

Field service experience

Education

High school diploma or equivalent

Tools

Basic hand tools

Job description

Be the Hands‑On Expert Keeping Office Technology Running

Are you mechanically inclined and enjoy working with your hands? Do you like solving real‑world problems and being out in the field? We’re looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field‑based, hands‑on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You’ll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Role Is All About Hardware—You’ll:

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)

Why You’ll Love It

• You’re not stuck at a desk—you're out solving real problems hands‑on
• Every day is different, with new challenges and new customers
• You’ll get training and support to keep learning and advancing
• You’re part of a team that values craftsmanship, service, and reliability

This role primarily operates in a professional office setting, where you’ll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. As a field‑based technician, you’ll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.

Physical Demands

• Must be able to drive long distances to service a device.
• Must be able to carry a tool bag weighing up to 30lbs.
• Must be able to lift to 100lbs to assemble some device components.
• Must be able to move equipment (machines typically have casters) to access components.

Position Type/Expected Hours of Work

• Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
• Special circumstances may require the need to work late or on a weekend.
• Occasional travel on weekends for manufacturer training.

Travel

• Daily travel between customer locations.
• Occasional travel to attend training or team meetings.

Required Education and Experience

High school diploma or equivalent.

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.