Technical Service Manager (Various Shifts)- Mesa, AZ

Textron Aviation; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K company match

Education assistance

Flight training bonus

Fertility and adoption assistance

Free financial consultations

Job summary

A leading aviation company seeks a Technical Service Manager in Mesa, AZ to oversee aircraft maintenance and hangar operations. The role involves leading a team of technicians, implementing lean processes, and ensuring quality assurance and safety protocols. Candidates should possess an A&P License, substantial maintenance experience, and leadership capabilities. An attractive total rewards package including benefits and competitive pay is offered.

Qualifications

• Minimum of 5 years aircraft maintenance experience or supervisory experience.
• Ability to obtain and maintain an airport security badge.
• A Repairman Certificate/EASA License is helpful.
• Experience in maintenance is helpful.
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required.

Responsibilities

• Lead a team ensuring smooth hangar operations.
• Implement lean processes to improve productivity.
• Monitor and analyze shop performance metrics.
• Manage employee evaluations and coaching.
• Resolve customer post-delivery issues.
• Customer Follow-Up: Resolve post-delivery issues and ensure all open issues involving parts or return maintenance are resolved promptly.

Skills

Lean Manufacturing

Quality Assurance

Safety Protocols

Team Supervision

Customer Relationship Management

Education

Bachelor's degree preferred

A&P License

Repairman Certificate/EASA License

Job description

Technical Service Manager (Various Shifts) – Mesa, AZ

What you will be doing as a Technical Service Manager:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the 5S method) and coordinating Area Team Development events
• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

What you need to be successful:

• Bachelor’s degree preferred or, in lieu of degree, a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required
• A&P License is required
• A Repairman Certificate/EASA License is helpful
• Experience in maintenance is helpful
• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.

Benefits include:

• 401K company match + additional annual contribution equal to 4% of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance
• Explore more benefits here

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world‑class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.