Technical Service Manager - Orlando, FL (Various Shifts)

Cessna Aircraft Company; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K company match

Education assistance

Flight training bonus program

Fertility and adoption assistance

Free financial consultations

Job summary

A leading aviation company in Orlando, FL is seeking a Technical Service Manager to oversee aircraft maintenance operations. Responsibilities include leading a team of technicians, ensuring safety and quality standards, and maintaining positive customer relationships. Ideal candidates should have an A&P License and a bachelor's degree or equivalent experience in aircraft maintenance. We offer a competitive benefits package including 401K company match, education assistance, and flight training bonuses.

Qualifications

• Bachelor’s degree preferred or 5 years of aircraft maintenance and supervisory experience.
• A&P License is required.
• Experience in maintenance is helpful.
• Experience in maintenance is helpful.
• Ability to obtain and maintain an airport security badge through the local airport if applicable is required.

Responsibilities

• Main point of contact for aircraft maintenance and hangar operations.
• Lead a team of technicians within the service center.
• Ensure safety protocols and quality standards are met.
• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (5S) and coordinate Area Team Development events.
• Quality Assurance: Ensure work meets policies, procedures, and quality standards to help maintain customer safety and satisfaction.
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center.
• Performance Monitoring: Track and analyze shop performance metrics with the Maintenance Manager to identify trends and corrective actions.
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities.
• Customer Follow-Up: Resolve post-delivery issues and ensure all open issues involving parts or return maintenance are resolved promptly.

Skills

Aircraft maintenance experience

Supervisory experience

Lean Manufacturing processes

Quality Assurance

Safety protocols adherence

Education

Bachelor’s degree preferred

A&P License

Repairman Certificate/EASA License

Job description

Overview

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Job Title and Location

Technical Service Manager - Orlando, FL (Various Shifts) (Job Number: 331697)

Responsibilities

What you will be doing as a Technical Service Manager:

• Be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager.
• Work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers.
• As a supervisor, lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the 5S method) and coordinating Area Team Development events.
• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction.
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment.
• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions.
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities.
• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly.

Qualifications

• Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required.
• A&P License is required.
• A Repairman Certificate/EASA License is helpful.
• Experience in maintenance is helpful.
• Ability to obtain and maintain an airport security badge through the local airport if applicable is required.

Benefits and Total Rewards

• 401K company match + additional annual contribution equal to 4% of eligible compensation.
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester.
• Flight training bonus program for earning pilot certifications.
• Fertility and adoption assistance, along with discounted childcare and planning.
• Free financial consultations and guidance.

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.