Technical Service Manager

Cessna Aircraft Company; City of Newburgh (NY); On-site; USD 59,700 - 119,200; Full time

Benefits offered by this job

401K company match

Education assistance

Flight training bonus

Fertility and adoption assistance

Financial consultations

Job summary

A leading aviation firm in New York seeks a Technical Service Manager to supervise aircraft maintenance operations and ensure safety and quality standards. The ideal candidate has a Bachelor’s degree or 5 years of related experience and an A&P License. Responsibilities include implementing lean processes, monitoring performance metrics, and providing customer follow-up. The role offers a competitive total rewards package and opportunities for career growth.

Qualifications

• Minimum of 5 years aircraft maintenance experience or relevant supervisory experience.
• A&P License is required.
• Experience in maintenance is helpful.

Responsibilities

• Be the main contact for all aircraft maintenance and support the maintenance manager.
• Implement lean processes to reduce waste and improve productivity.
• Oversee safety protocols and quality standards at the service center.
• Track shop performance metrics and implement corrective actions.
• Supervise team tasks and provide coaching.

Skills

Aircraft maintenance experience

Supervisory skills

Lean Manufacturing

Quality Assurance

Safety & Efficiency oversight

Performance Monitoring

Customer follow-up

Education

Bachelor’s degree or equivalent experience

A&P License

Job description

Job Description - Technical Service Manager (330948)

Job Number

330948

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

What you will be doing as a Technical Service Manager

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the 5S method) and coordinating Area Team Development events
• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

What you need to be successful

• Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required

• A&P License is required

• A Repairman Certificate/EASA License is helpful

• Experience in maintenance is helpful

• The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.

• • 401K company match + additional annual contribution equal to 4% of eligible compensation
• • Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• • Flight training bonus program for earning pilot certifications
• • Fertility and adoption assistance, along with discounted childcare and planning
• • Free financial consultations and guidance

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

Textron’s compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations. In compliance with the local pay transparency law, the pay range for this position is $59,700 - $119,200 per year.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.