Technical Service Manager - Modifications (1st Shift)

Textron Aviation; Wichita (KS); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401K company match

Education assistance

Flight training bonus program

Fertility and adoption assistance

Job summary

Textron Aviation is seeking a Technical Service Manager for its Wichita location. The successful candidate will support aircraft maintenance operations, ensuring high safety and quality standards while leading a dedicated team of technicians.

This role requires an A/P license and substantial aircraft maintenance experience, along with skills in team leadership and customer relations. The position offers a competitive benefits package including a 401K match and education assistance.

Qualifications

• A/P License required.
• Seven years of aircraft maintenance experience or five years with a bachelor's degree.
• Ability to maintain an airport security badge if applicable.

Responsibilities

• Act as the main point of contact for all aircraft maintenance.
• Lead a team of technicians and assign tasks.
• Ensure work meets quality standards and safety protocols.
• Track and analyze shop performance metrics.

Skills

Aircraft maintenance experience

Team leadership

Lean manufacturing

Customer service

Education

Bachelor's degree in aviation or related field

A/P License

Repairman Certificate or EASA License

Job description

Technical Service Manager - Modifications (1st Shift)

Textron Aviation is a leading global manufacturer of private aircraft, known for the Cessna and Beechcraft brands. In this role you will support aircraft maintenance operations, ensuring high standards of safety, quality, and customer satisfaction while leading a team of technicians.

Responsibilities

• Act as the main point of contact for all aircraft maintenance and support the maintenance manager.
• Provide crucial updates to the Customer Service Manager to maintain strong customer relationships.
• Lead a team of technicians within the service center, assigning tasks and conducting evaluations.
• Implement lean manufacturing processes, focusing on the 5S method and coordinating Area Team Development events.
• Ensure work meets established policies, procedures, and quality standards to uphold customer safety and satisfaction.
• Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center.
• Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) and collaborate with the Maintenance Manager to implement corrective actions.
• Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members on working conditions and ergonomics.
• Resolve post‑delivery issues and address Maintenance Visit Performance Evaluation concerns, ensuring prompt resolution of open parts or return maintenance issues.

Qualifications

• A/P License required.
• Seven (7) years of aircraft maintenance experience, OR five (5) years of aircraft maintenance experience and a bachelor’s degree in aviation or a related field.
• Repairman Certificate or EASA License preferred.
• Experience in aircraft maintenance, service center operations, or customer service is helpful.
• Ability to obtain and maintain an airport security badge through the local airport, if applicable.

Benefits

• Competitive total rewards package including pay and benefits.
• 401K company match and additional annual contribution equal to 4% of eligible compensation.
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester.
• Flight training bonus program for earning pilot certifications.
• Fertility and adoption assistance, and discounted childcare and planning services.
• Free financial consultations and guidance.
• State of Kansas aviation tax credit up to $5,000 for up to five years for eligible employees.

Legal and Compliance

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, the successful applicant must be eligible to meet any requirements to access controlled information.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.