Technical Service Manager (QA)

Tremco; Beachwood (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Tremco in the United States is seeking an experienced field supervisor to oversee warranty repair crews and field resources for commercial roofing projects. You will review inspection reports and warranty terms to validate repair scopes and ensure work aligns with manufacturer requirements and safety standards.

Ideal candidates have 5+ years in commercial roofing, strong leadership, and the ability to read complex roof specifications.

Qualifications

• Minimum of 5 years of commercial roofing field experience.
• Supervisory or field leadership experience preferred.
• Extensive knowledge of roofing systems (TPO, PVC, EPDM, etc.).
• Ability to read project specs, roof plans, and warranty docs.
• Experience documenting roof conditions with reports and photos.
• Valid driver's license and travel to job sites as required.
• Safety credentials and on-site safety training.

Responsibilities

• Supervise and coordinate warranty repair crews, service technicians, subcontractors, and field resources.
• Review reports and warranty terms to confirm repair requirements before work begins.
• Validate repair scopes in the field and ensure work addresses root condition.
• Ensure repairs meet manufacturer requirements, approved details, and safety standards.
• Monitor productivity, material usage, weather, and site conditions to stay on schedule.
• Provide technical direction for repairs on membrane systems, flashings, seams, and related components.

Skills

Leadership

Problem solving

Communication

Documentation

Technical judgment

Field coordination

Travel readiness

Safety awareness

Education

OSHA 10/30 certification

Roofing industry training/certification

Tools

Inspection software

Digital work order systems

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate warranty repair crews, service technicians, subcontractors, and field resources assigned to commercial roofing warranty work.

• Review inspection reports, warranty terms, project specifications, photos, repair history, and customer concerns to confirm repair requirements before work begins.

• Validate repair scopes in the field and ensure corrective work addresses the documented condition rather than only the visible symptom.

• Confirm repairs are performed in accordance with manufacturer requirements, approved details, safety procedures, and company quality expectations.

• Monitor productivity, workmanship, material usage, weather constraints, and job-site conditions to keep warranty repairs on schedule and within approved scope.

• Provide technical direction for repairs involving membrane systems, flashings, penetrations, seams, drains, curbs, edges, transitions, rooftop equipment, and related waterproofing components.

EXPERIENCE:

• Minimum of 5 years of commercial roofing field experience, with demonstrated knowledge of warranty service, leak investigation, repair practices, or inspection work.

• Prior supervisory, foreman, service lead, or field leadership experience preferred.

• Strong working knowledge of commercial roofing systems such as TPO, PVC, EPDM, modified bitumen, built-up roofing, coatings, metal roofing, insulation assemblies, flashings, and edge systems.

• Ability to read and interpret project specifications, roof plans, details, warranty documents, inspection reports, and repair scopes.

• Experience documenting roof conditions through written reports, photographs, measurements, and field notes.

• Valid driver's license and ability to travel to job sites as required.

• OSHA 10 or OSHA 30 certification, fall protection training, or equivalent safety credentials.

• Manufacturer-specific commercial roofing training or certification.

• Experience with moisture surveys, infrared scans, electronic leak detection coordination, roof cores, or other diagnostic methods.

• Familiarity with warranty claim processes, repair authorization workflows, and contractor performance expectations.

• Experience using digital work order systems, inspection software, photo documentation tools, or customer relationship management platforms.

OTHER QUALIFICATIONS:

Must be able to pass a background check, drug screen and have a valid driver's license.

Regular travel to commercial job sites, customer locations and active roofing projects is required.

• Technical Judgment: Ability to assess roof conditions, identify likely causes, and determine appropriate repair methods.

• Root Cause Discipline: Ability to evaluate evidence objectively and avoid assumptions when determining source and responsibility.

• Leadership: Ability to direct crews, hold contractors accountable, and model safe, professional field behavior.

• Communication: Ability to explain technical issues clearly to customers, contractors, and internal stakeholders.

• Documentation: Ability to produce accurate, timely, and defensible field records.

• Problem Solving: Ability to resolve field constraints, prioritize urgent repairs, and adapt to changing site conditions.

• Customer Focus: Ability to support timely resolution while maintaining warranty integrity and technical accuracy.