Technical Service Manager (QA)

Rust-Oleum; Beachwood (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Rust-Oleum is seeking a seasoned Roofing Warranty Supervisor to oversee repair crews and field resources on commercial projects. You will review inspection reports, warranty terms, and project specs to define repair scope, then guide field teams to meet safety and quality standards.

Regular travel to job sites is required, with strong knowledge of TPO, PVC, EPDM, and diagnostic methods. OSHA training and a valid driver’s license are essential.

Qualifications

• Minimum of 5 years of commercial roofing field experience.
• Supervisory or lead experience preferred.
• Strong knowledge of roofing systems (TPO, PVC, EPDM, etc.).
• Ability to read plans, specs, warranty documents, and reports.
• Must have a valid driver’s license and travel to sites.

Responsibilities

• Supervise and coordinate warranty repair crews, service technicians, subcontractors, and field resources.
• Review inspection reports, warranty terms, project specs, and repair history before work begins.
• Validate repair scopes in the field and ensure work addresses the documented condition.
• Ensure repairs meet manufacturer requirements, safety procedures, and quality standards.
• Monitor productivity, material usage, weather constraints, and site conditions to stay on schedule.
• Provide technical direction for repairs on membrane systems, flashings, seams, and related components.

Skills

Technical Judgment

Root Cause Discipline

Leadership

Communication

Documentation

Problem Solving

Customer Focus

Willingness to Travel

Tools

Digital Work Orders

Inspection Software

Photo Documentation Tools

CRM Platforms

Job description

JOB DESCRIPTION

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate warranty repair crews, service technicians, subcontractors, and field resources assigned to commercial roofing warranty work.
• Review inspection reports, warranty terms, project specifications, photos, repair history, and customer concerns to confirm repair requirements before work begins.
• Validate repair scopes in the field and ensure corrective work addresses the documented condition rather than only the visible symptom.
• Confirm repairs are performed in accordance with manufacturer requirements, approved details, safety procedures, and company quality expectations.
• Monitor productivity, workmanship, material usage, weather constraints, and job-site conditions to keep warranty repairs on schedule and within approved scope.
• Provide technical direction for repairs involving membrane systems, flashings, penetrations, seams, drains, curbs, edges, transitions, rooftop equipment, and related waterproofing components.

EXPERIENCE:

• Minimum of 5 years of commercial roofing field experience, with demonstrated knowledge of warranty service, leak investigation, repair practices, or inspection work.
• Prior supervisory, foreman, service lead, or field leadership experience preferred.
• Strong working knowledge of commercial roofing systems such as TPO, PVC, EPDM, modified bitumen, built-up roofing, coatings, metal roofing, insulation assemblies, flashings, and edge systems.
• Ability to read and interpret project specifications, roof plans, details, warranty documents, inspection reports, and repair scopes.
• Experience documenting roof conditions through written reports, photographs, measurements, and field notes.
• Valid driver's license and ability to travel to job sites as required.
• OSHA 10 or OSHA 30 certification, fall protection training, or equivalent safety credentials.
• Manufacturer-specific commercial roofing training or certification.
• Experience with moisture surveys, infrared scans, electronic leak detection coordination, roof cores, or other diagnostic methods.
• Familiarity with warranty claim processes, repair authorization workflows, and contractor performance expectations.
• Experience using digital work order systems, inspection software, photo documentation tools, or customer relationship management platforms.

OTHER QUALIFICATIONS:

Must be able to pass a background check, drug screen and have a valid driver's license.

Regular travel to commercial job sites, customer locations and active roofing projects is required.

• Technical Judgment: Ability to assess roof conditions, identify likely causes, and determine appropriate repair methods.
• Root Cause Discipline: Ability to evaluate evidence objectively and avoid assumptions when determining source and responsibility.
• Leadership: Ability to direct crews, hold contractors accountable, and model safe, professional field behavior.
• Communication: Ability to explain technical issues clearly to customers, contractors, and internal stakeholders.
• Documentation: Ability to produce accurate, timely, and defensible field records.
• Problem Solving: Ability to resolve field constraints, prioritize urgent repairs, and adapt to changing site conditions.
• Customer Focus: Ability to support timely resolution while maintaining warranty integrity and technical accuracy.