Roofing Service Technician

trinitysolarextcs; New Jersey; On-site; USD 42,000 - 66,000; Full time

Job summary

Trinity Solar is seeking a Roofing Service Technician to perform field-based inspections and approved repairs for residential roofing service and warranty concerns. You will diagnose visible issues, complete repairs within scope, and document findings with photos and notes on customer sites.

You will travel to service appointments, evaluate roof components, safely use ladders and tools, and escalate complex conditions for review.

Qualifications

• Experience in residential roofing repair, installation, inspection, or related exterior construction work.
• Knowledge of common residential roof systems, flashing details, penetrations, ventilation, and leak-diagnosis practices.
• Ability to safely use ladders, hand tools, power tools, and required fall-protection equipment.
• Ability to work on roofs, climb ladders, lift and carry materials and tools, and work outdoors in varying weather conditions.
• Ability to independently assess visible conditions, follow assigned repair scope, and recognize when escalation is required.
• Clear written communication skills for concise service notes and photo documentation.
• Professional customer-service approach and ability to work respectfully at occupied residential properties.
• Valid driver’s license and ability to meet company vehicle-insurance requirements.
• Ability to use a smartphone or company-approved mobile device for photos, work orders, and documentation.

Responsibilities

• Travel to assigned residential service, warranty, leak, inspection, and repair appointments.
• Inspect roofing systems to identify visible deficiencies and likely leak sources.
• Evaluate accessible roofing components such as shingles, flashing, vents, and penetrations.
• Perform approved roofing repairs within the scope, including shingle replacement and flashing repair.
• Take clear before, during, and after photos of reported concerns and repairs.
• Complete required inspection reports, service tickets, and photo uploads.
• Document observations, repairs, and recommended next actions clearly.
• Communicate professionally with homeowners on site.
• Escalate out-of-scope conditions through internal processes.
• Maintain company vehicle, tools, and safety equipment in good condition.
• Follow Trinity safety requirements and jobsite regulations.
• Leave sites clean and in professional condition.

Skills

Roofing knowledge

Customer service

On-site inspection

Documentation

Safety compliance

Communication skills

Tools

Ladders

Hand tools

Power tools

Mobile device for photos

Job description

The Roofing Service Technician performs on-site inspections and approved repair work for residential roofing service and warranty concerns. This field-based role is responsible for accurately diagnosing visible roofing issues, completing quality repairs within assigned scope, documenting findings with clear photos and service notes, maintaining safe work practices, and escalating conditions that require additional review.

Essential Duties and Responsibilities

• Travel to assigned residential service, warranty, leak, inspection, and repair appointments.
• Inspect roofing systems to identify visible deficiencies, likely leak sources, installation issues, weather-related damage, and component failures.
• Evaluate accessible roofing components as applicable, including shingles, underlayment, flashing, pipe boots, valleys, ridge and intake ventilation, penetrations, skylights, chimneys, gutters, fascia, and related roof-system components.
• Perform approved roofing repairs within assigned scope, including shingle replacement, flashing repair, penetration sealing, pipe-boot replacement, minor ventilation corrections, and other assigned corrective work.
• Use sound field judgment to distinguish between completed repair work, temporary mitigation, and conditions requiring further review or authorization.
• Take clear before, during, and after photos showing the reported concern, observed condition, repair performed, and completed condition.
• Complete required inspection reports, service tickets, repair notes, material-usage records, and photo uploads accurately and promptly.
• Document what was observed, what was repaired, what could not be repaired, and any recommended next action.
• Communicate professionally with homeowners while on site, explaining the purpose of the visit and work completed.
• Escalate out-of-scope conditions, safety concerns, recurring issues, concealed damage, structural concerns, and potential warranty disputes through the designated internal process.
• Maintain assigned company vehicle, tools, ladders, personal protective equipment, and service inventory in safe, organized, job-ready condition.
• Follow Trinity safety requirements, ladder and fall-protection practices, manufacturer installation requirements, and applicable jobsite regulations.
• Protect the homeowner’s property, maintain a clean work area, remove job-related debris, and leave each site in professional condition.

Qualifications

• Experience in residential roofing repair, installation, inspection, or related exterior construction work.
• Working knowledge of common residential roof systems, roofing materials, flashing details, penetrations, ventilation, and leak-diagnosis practices.
• Ability to safely use ladders, hand tools, power tools, and required fall-protection equipment.
• Ability to work on roofs, climb ladders, lift and carry materials and tools, and work outdoors in varying weather conditions.
• Ability to independently assess visible conditions, follow assigned repair scope, and recognize when escalation is required.
• Clear written communication skills for concise service notes and photo documentation.
• Professional customer-service approach and ability to work respectfully at occupied residential properties.
• Valid driver’s license and ability to meet company vehicle-insurance requirements.
• Ability to use a smartphone or company-approved mobile device for photos, work orders, and documentation.

Performance Expectations

• Inspection: Conduct a thorough visual inspection of the reported concern and accessible related roofing components.
• Repair Quality: Perform authorized repairs to Trinity workmanship standards and applicable manufacturer requirements.
• Documentation: Submit complete service notes and required before/after photos for every assigned ticket.
• Scope Discipline: Follow the assigned scope of work and promptly report conditions requiring additional review or authorization.
• Escalation: Promptly report conditions that cannot be safely or properly resolved within the assigned scope.
• Safety: Follow required PPE, ladder, fall-protection, vehicle, and jobsite-safety practices.
• Customer Experience: Be professional, clear, respectful, and careful to protect the homeowner’s property while on site.

Core Accountability:

Accurate inspection, quality workmanship, complete documentation, proper escalation, and safe homeowner-facing execution