Technical Service Manager

Gunnebo Entrance Control; Duncan (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Short term disability

Long term disability

Life

401K and 401K Match

Job summary

Gunnebo Entrance Control is seeking an experienced Technical Service Manager to lead our service team and ensure that customer service needs are executed smoothly while maintaining high levels of satisfaction.

You will develop service strategies, mentor installation and service staff, coordinate shipping and maintenance, and collaborate with sales, engineering, and support to deliver reliable security solutions worldwide.

Qualifications

• Bachelor's degree in engineering, business administration, or related field.
• Proven experience in installation management, preferably in the security or technology sector.
• Strong leadership, customer service, and communication skills.
• Ability to travel as needed for site visits and client meetings.
• Experience leading installation and service teams.

Responsibilities

• Lead and mentor installation and service teams.
• Coordinate domestic and international shipping for products and part orders.
• Create spare part quotes for customers.
• Schedule preventive maintenance visits and reactive services.
• Collaborate with sales, engineering, and customer support to streamline processes.
• Conduct regular training on new technologies and installation practices.
• Address and resolve customer issues during and after service needs.

Skills

Leadership

Customer service

Communication

Problem solving

Project management

Education

Bachelor's degree in engineering or related field

Job description

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life-at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

Gunnebo Entrance Control is looking for an experienced Technical Service manager to lead our service team. In this role, you will be responsible for ensuring that all customer service needs are executed smoothly while maintaining high levels of customer satisfaction.

Develop and implement service strategies to optimize customer satisfaction and ensure high-quality service delivery.

Lead and mentor the installation and service teams, ensure they are equipped with the necessary skills and resources.

Communicate effectively with clients to understand their requirements and ensure that all Service requests are provided in a timely fashion.

Coordinate domestic and international shipping for products produced at our plant along with part orders.

Create spare part quotes for customers.

Schedule and coordinate preventive maintenance visits along with reactive services.

Manage filed technician schedule.

Collaborate with cross-functional teams include sales, engineering, and customer support to streamline processes.

Conduct regular training sessions for the team on new technologies and installation practices.

Address and resolve any issues or concerns raised by customers during and after service needs and installation.

Bachelor's degree in engineering, Business Administration, or a related field.

Proven experience in installation management, preferably in the security or technology sector.

Strong leadership skills and the ability to motivate and guide a team.

Excellent customer service and communication skills.

Ability to manage multiple projects simultaneously and meet deadlines.

Sound knowledge of entrance control systems and related technologies.

Strong problem-solving skills and attention to detail.

Willingness to travel as needed for site visits and client meetings.

Employer Sponsored Basic Life, Short-Term and Long-Term Disability Insurance

• Medical insurance
• dental
• vision
• short term disability
• long term disability
• Life
• 401K and 401K Match.

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.