Technical Service Manager – Large Cabin (5th Shift)

Cessna Aircraft Company; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K match

Education assistance

Flight training bonus

Fertility & adoption support

Childcare discounts

Financial guidance

Job summary

Textron Aviation in Orlando, FL is seeking a Technical Service Manager (5th Shift) to lead a team of aircraft technicians in the Large Cabin service center. You will ensure hangar operations run smoothly and provide updates to the Customer Service Manager to maintain strong customer relationships.

The ideal candidate has a bachelor’s degree or 5 years of supervisory maintenance experience, holds an A&P license, and can obtain an airport security badge.

Qualifications

• Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance supervisory experience.
• A&P License is required
• A Repairman Certificate/ASA License is helpful
• Ability to obtain and maintain an airport security badge through the local airport if applicable is required

Responsibilities

• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (5S focus) and coordinate Area Team Development events.
• Quality Assurance: Ensure work meets policies, procedures, and quality standards to maintain customer safety and satisfaction.
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center.
• Performance Monitoring: Track and analyze shop performance metrics with the Maintenance Manager to identify trends and implement corrective actions.
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and address working conditions.
• Customer Follow-Up: Resolve post-delivery issues and ensure all open issues involving parts or return maintenance are resolved promptly

Skills

Leadership

Aviation maintenance

Customer relations

Education

Bachelor’s degree preferred

A&P License

Repairman Certificate/ ASA License helpful

Job description

Textron Aviation in Orlando, FL is seeking a Technical Service Manager (5th Shift) to lead a team of aircraft technicians in the Large Cabin service center. You will ensure hangar operations run smoothly and provide updates to the Customer Service Manager to maintain strong customer relationships.

The ideal candidate has a bachelor’s degree or 5 years of supervisory maintenance experience, holds an A&P license, and can obtain an airport security badge.