Technical Service Manager - First Shift

Kautex Textron; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in aviation is seeking a Technical Service Manager to oversee maintenance operations. This role involves team supervision, quality assurance, and performance monitoring to support a smooth service environment. Applicants should have a Bachelor’s degree and an A&P License, with a focus on lean manufacturing practices. Join us for a rewarding career that offers educational assistance and competitive benefits.

Benefits

401K company match + additional annual contribution

Education assistance for degrees and certifications

Flight training bonus

Fertility and adoption assistance

Discounted childcare

Free financial consultations

Qualifications

• Minimum of 5 years of aircraft maintenance and/or supervisory experience required.
• Experience with Repairman Certificate/EASA License is helpful.
• Ability to obtain and maintain an airport security badge.

Responsibilities

• Lead a team of technicians and ensure effective hangar operations.
• Implement lean processes for productivity and quality control.
• Monitor performance metrics and implement improvements.

Skills

Lean Manufacturing

Quality Assurance

Safety Protocols

Performance Monitoring

Team Supervision

Customer Relations

Education

Bachelor’s degree

A&P License

Job description

What you will be doing as a Technical Service Manager:

In this role, you will be the main point of contact for aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You will work in a team environment, providing crucial updates to the Customer Service Manager to maintain positive customer relationships. As a supervisor, you will lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes to reduce waste and improve productivity (focusing on the 5S method) and coordinate Area Team Development events.

• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to maintain customer safety and satisfaction.

• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center to ensure a safe and productive environment.

• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions.

• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members on working conditions and ergonomic opportunities.

• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly.

What you need to be successful:

• Bachelor’s degree preferred, or a minimum of 5 years aircraft maintenance and/or supervisory experience required.

• A&P License is required.

• Experience with Repairman Certificate/EASA License is helpful.

• Experience in maintenance is helpful.

• Ability to obtain and maintain an airport security badge if applicable.

Why join us?

We offer a competitive total rewards package including pay and benefits to support you and your family, starting from day one.

• 401K company match + additional annual contribution of 4% of eligible compensation.

• Education assistance for undergraduate, graduate, and certificate programs, paid at the start of the semester.

• Flight training bonus program for earning pilot certifications.

• Fertility and adoption assistance, discounted childcare, and planning resources.

• Free financial consultations and guidance.

• Explore more benefits here

At Textron Aviation, base pay is part of our Total Rewards package, which varies based on experience, qualifications, and location. We value diversity and encourage applicants from all backgrounds to apply, as our differences make us stronger. If this role aligns with your career goals, we welcome your application.